Customer Service Representative Admin (Remote)

About The Role We are looking for a versatile, detail-oriented Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities. Key Responsibilities Customer Service • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner • Troubleshoot and resolve customer issues, escalating complex cases when necessary • Process orders, returns, refunds, or account changes as needed • Maintain accurate, up-to-date records of customer interactions in the CRM system • Provide clear product/service information and guide customers through policies or processes Administrative Support • Manage and organize digital files, records, and documents using cloud-based storage systems • Schedule and coordinate meetings, appointments, and calendar events • Prepare, format, and proofread correspondence, reports, and spreadsheets • Perform data entry and maintain accurate customer and internal databases • Track expenses, process invoices, and assist with basic bookkeeping tasks as needed • Support onboarding of new employees or clients, including preparing materials • Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks • Identify opportunities to streamline both customer service and administrative workflows Required Qualifications • High school diploma or equivalent required; Associate's or Bachelor's degree a plus • Excellent verbal and written communication skills • Strong organizational skills with keen attention to detail • Ability to multitask and prioritize across customer support and admin duties • Proficiency in Microsoft Office Suite and/or Google Workspace • Comfortable navigating CRM, ticketing, or database software • Reliable high-speed internet connection and a quiet, dedicated home workspace • Ability to work independently with minimal supervision in a remote setting • Professional, patient, and solution-oriented demeanor Preferred Qualifications (Not Required) • Previous experience in customer service, administration, or office support • Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk) • Experience with project management tools (Asana, Trello,) • Basic knowledge of bookkeeping or invoicing software (QuickBooks) • Typing speed of 45+ WPM • Bilingual candidates encouraged to apply Core Competencies • Communication — Clear, professional, and friendly across all interactions • Organization — Manages records, schedules, and tasks systematically • Empathy — Genuinely cares about resolving customer concerns • Adaptability — Comfortable switching between support and admin tasks • Reliability — Consistent, punctual, and dependable in a remote role • Discretion — Trustworthy with confidential customer and company information What We Offer • Competitive entry-level salary (commensurate with experience) • Fully remote work with flexible scheduling options • Paid training and onboarding program • Health, dental, and vision insurance (for full-time employees, if applicable) • Paid time off (PTO) and paid holidays • Home office stipend or equipment provided • Opportunities for growth into senior support, admin, or specialist roles Work Schedule • Full-time, Monday–Friday (standard business hours, with some flexibility depending on team needs) • Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connection How to Apply Interested candidates should submit a resume and a brief cover letter outlining relevant skills and interest in a combined customer service/admin role. No prior experience required — we value strong communication, organization, and a willingness to learn above all. Additional Information Show more Show less