Customer Service Officer

JOB TITLE Global Snow - Customer Service Officer | MAF Entertainment | Slope Role Summary The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business. ROLE PROFILE • Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. • Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. • Support revenue growth through effective upselling and cross-selling techniques. • Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. • Maintain food hygiene and safety standards to ensure all food and beverages are served safely. • Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. • Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. • Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required. Requirements • Minimum High School Certificate required. • 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. • Strong customer service orientation with a focus on guest satisfaction. • Excellent verbal and written communication skills. • Team-oriented, energetic, friendly, and outgoing personality. • Basic English proficiency and computer literacy required. Show more Show less