Customer Relations Executive

Seddiqi Holding—one of the UAE’s most successful homegrown companies with a strong heritage in luxury jewelry and watches—is thrilled to announce a unique opportunity to be part of our Ahmed Seddiqi team as a Customer Relations Executive. Position – Customer Relations Executive Location - Riyadh Client Experience • Welcome clients with a warm greeting and create a positive first impression. • Deliver a memorable experience for all clients celebrating in the boutique. • Ensure VIP guests are comfortably seated and provided with hospitality (refreshments, coffee, tea, water). • Assess client needs and direct them to the appropriate sales team member. • Manage client reception flow according to boutique capacity, ensuring every walk-in is attended by a consultant. • Demonstrate exceptional interpersonal skills while interacting with waiting clients. • Introduce clients to boutique processes (aftersales, allocation, walk-ins). • Coordinate and manage client appointment system with the boutique team. • Plan and execute in-store celebrations meticulously, ensuring all details are prepared in advance. • Oversee celebration-related orders (cakes, flowers, desserts, drinks) and maintain timely follow-up with vendors. • Capture all client interactions (walk-ins, allocations, aftersales) in SIMS for management visibility. Team Management • Ensure hospitality team presence around the VIP lounge for swift service. • Act as a role model by maintaining top-class appearance, hygiene, and conduct. • Manage hospitality team roster and scheduling. • Proactively identify areas for improvement and share feedback. Boutique Operations • Maintain knowledge of all boutique facilities. • Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware). • Provide detailed daily reports to the Boutique Manager on events and activities. • Proactively inform the Boutique Manager about potential client complaints or frequent inquiries. Requirements • 1-3 years of relevant experience in hospitality or retail • Possess excellent verbal, and public speaking skills • Perfect time management skills to ensure services to clients are not delayed • Possess vibrant attitude and polite personality • Possess top-notch skill in customer service • Ability to work flawlessly and effortless under stress and pressure • English language is mandatory Show more Show less

Client Experience: Welcome clients with a warm greeting and create a positive first impression; Deliver a memorable experience for all clients celebrating in the boutique; Ensure VIP guests are comfortably seated and provided with hospitality (refreshments, coffee, tea, water); Assess client needs and direct them to the appropriate sales team member; Manage client reception flow according to boutique capacity, ensuring every walk-in is attended by a consultant; Demonstrate exceptional interpersonal skills while interacting with waiting clients; Introduce clients to boutique processes (aftersales, allocation, walk-ins); Coordinate and manage client appointment system with the boutique team; Plan and execute in-store celebrations meticulously, ensuring all details are prepared in advance; Oversee celebration-related orders (cakes, flowers, desserts, drinks) and maintain timely follow-up with vendors; Capture all client interactions (walk-ins, allocations, aftersales) in SIMS for management visibility. Team Management: Ensure hospitality team presence around the VIP lounge for swift service; Act as a role model by maintaining top-class appearance, hygiene, and conduct; Manage hospitality team roster and scheduling; Proactively identify areas for improvement and share feedback. Boutique Operations: Maintain knowledge of all boutique facilities; Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware); Provide detailed daily reports to the Boutique Manager on events and activities; Proactively inform the Boutique Manager about potential client complaints or frequent inquiries.