Human Rights Compliance Manager, Human Rights and Social Impact

Description Join us at the edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable. Amazon's Human Rights and Social Impact program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business. The Human Rights Compliance Manager serves as the core case manager and case-level Single Threaded Leader (STL) within the Global Remediation and Investigation Team (GRIT), managing actual human rights and environmental impacts meeting Human Rights and Social Impact (HRSI) Escalation Criteria within AMET. This role combines technical human rights expertise with remediation design and oversight, investigation coordination, stakeholder management, and analytical problem-solving to ensure effective resolution of complex cases while maintaining rigorous documentation and data integrity standards. The role encompasses the full lifecycle of impact management: investigation, corrective action, remedy, and stakeholder response coordination. Key job responsibilities The Human Rights Compliance Manager serves as case-level Single Threaded Leader (STL) for supply chain impacts in Amazons supply chain, managing the full lifecycle from investigation through remedy and stakeholder response. They manage a diverse portfolio of human rights cases from intake through verification, including audit findings, external escalations, worker grievances, and non-audit sources. They assess risk and where needed facilitate investigation into allegations to substantiate and drive remediation within established SLA frameworks, making independent decisions on case approach and remediation plans with limited supervision. They work directly with suppliers and service providers on remediation, implementing both corrective actions to address immediate issues and preventative measures to address root causes. They gather and verify evidence that audit findings and escalations are resolved, conducting site visits when necessary to provide on-site guidance and assess remediation effectiveness. They apply established frameworks and guidance while adapting to unique case circumstances, balancing thoroughness with efficiency to meet SLA requirements while maintaining quality standards. They contribute to the development of standardized remediation protocols and guidance materials based on case learnings. The Human Rights Compliance Manager identifies trending issues across their caseload and elevates systemic concerns to Regional Remediation Leads for strategic intervention. They document comprehensive case records with clear rationale for decisions, maintaining rigorous data integrity in case management systems to support due diligence and trend analysis. They contribute to process improvement initiatives by providing feedback on SOPs, guidance materials, and frameworks based on operational learnings. They collaborate with cross-functional teams including legal, PR, HR, and sourcing to drive alignment on remediation approaches and navigate competing stakeholder priorities. They may mentor entry-level specialists and support knowledge transfer through case shadowing and informal coaching. About The Team Diverse Experiences: World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications • Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent • Demonstrated experience with case management, issue resolution, or remediation programs • Strong understanding of human rights principles, labor standards, and remediation methodologies • Proven experience conducting investigations and coordinating with cross-functional stakeholders (Legal, PR, HR, sourcing) • Proven ability to engage with cross-functional stakeholders and drive alignment • Excellent analytical skills with attention to detail and ability to identify patterns • Strong written and verbal communication skills with ability to document findings clearly • Ability to manage multiple cases simultaneously within SLA requirements • Willingness to travel for supplier site visits as needed • Proficiency with case management systems and data quality standards Preferred Qualifications • Professional auditing qualification, or similar risk or compliance credentials • Fluent Hindi, Bengali or Nepali speaker • Knowledge of international labor standards and human rights frameworks (ILO, UN Guiding Principles) • Experience in global supply chains or manufacturing environments • Experience with crisis communication or stakeholder coordination during escalations • Proficiency with case management systems and data quality standards, with the ability to manage multiple cases simultaneously within SLA requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Middle East and North Africa FZ-LLC Job ID: A10495608

Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent. Demonstrated experience with case management, issue resolution, or remediation programs. Strong understanding of human rights principles, labor standards, and remediation methodologies. Proven experience conducting investigations and coordinating with cross-functional stakeholders (Legal, PR, HR, sourcing). Proven ability to engage with cross-functional stakeholders and drive alignment. Excellent analytical skills with attention to detail and ability to identify patterns. Strong written and verbal communication skills with ability to document findings clearly. Ability to manage multiple cases simultaneously within SLA requirements. Willingness to travel for supplier site visits as needed. Proficiency with case management systems and data quality standards.

Serve as case-level Single Threaded Leader (STL) for supply chain impacts in Amazon’s supply chain, managing the full lifecycle from investigation through remedy and stakeholder response. Manage a diverse portfolio of human rights cases from intake through verification, including audit findings, external escalations, worker grievances, and non-audit sources. Assess risk and facilitate investigations into allegations to substantiate and drive remediation within established SLA frameworks, making independent decisions on case approach and remediation plans with limited supervision. Work directly with suppliers and service providers on remediation, implementing corrective actions to address immediate issues and preventative measures to address root causes. Gather and verify evidence that audit findings and escalations are resolved, conduct site visits when necessary to provide on-site guidance and assess remediation effectiveness. Apply established frameworks and guidance while adapting to unique case circumstances, balancing thoroughness with efficiency to meet SLA requirements while maintaining quality standards. Contribute to the development of standardized remediation protocols and guidance materials based on case learnings. Identify trending issues across caseload and elevate systemic concerns for strategic intervention. Document comprehensive case records with clear rationale for decisions, maintaining rigorous data integrity in case management systems. Contribute to process improvement initiatives by providing feedback on SOPs, guidance materials, and frameworks based on operational learnings. Collaborate with cross-functional teams including legal, PR, HR, and sourcing to drive alignment on remediation approaches and navigate competing stakeholder priorities. May mentor entry-level specialists and support knowledge transfer through case shadowing and informal coaching.