Receptionist

Job Description We are hiring an outstanding Receptionist to join at Gems International School. This is an exciting opportunity for an educator who is passionate and eager to contribute to the academic success of our students. GEMS International School, Al Khail, opened in September, 2013, as a premium school offering the International Baccalaureate (IB) programme. Job purpose: As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students. Key accountabilities: Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school. Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school. Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience. Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school. Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience. Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation. Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives. Ensure the GEMS policies, procedures and codes of conduct are followed at all times. Attend staff meetings and serve on committees as required. Communications and working relationships: Internal : School staff, students and GEMS Corporate Office Staff External : Parents/Customers, prospective parents, visitors to the school Skills Description A minimum one-year experience working as a receptionist or in a customer service focused role. English is the first language (both written and spoken). Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills: Ability to multi-task and cope with peaks of demand Proficient secretarial and computer skills Show more Show less

A minimum of one year experience as a receptionist or in a customer service focused role. English is the first language (written and spoken). Interpersonal skills, able to operate in a diverse environment. Knowledge & Skills: Ability to multi-task and cope with peaks of demand. Proficient secretarial and computer skills.

Serve as the first contact for the school, providing information on location, curriculum, admission procedures (including booking of tours) and other admin details to ensure quality customer service. Respond to telephone calls and enquiries and direct to appropriate school personnel. Greet visitors and provide a welcoming experience. Maintain a caller and visitor database to track volumes monthly and support lead generation. Complete administration and secretarial tasks to support the Front of House team. Ensure compliance with GEMS policies and codes of conduct. Attend staff meetings and participate in committees as required.