Customer Service Associate

Company Description Foehn Academy of Science and Technology is an emerging institution dedicated to shaping the global science and technology landscape through innovation and research. The academy aims to drive transformative technological advancements that support the digital era and elevate scientific progress worldwide. With a focus on inspiring a future of limitless possibilities, Foehn Academy fosters collaboration, curiosity, and practical application of cutting-edge ideas. Interested individuals can learn more and engage with the academy through its social channels and email contact. Role Description The Customer Service Associate is a full-time, hybrid role based in Dubai, with flexibility for some work-from-home arrangements. In this position, the associate will handle inquiries from students, partners, and other stakeholders via phone, email, and online platforms, ensuring timely and accurate responses. Daily responsibilities include resolving issues, providing information about programs and services, maintaining records of interactions, and escalating complex concerns when needed. The associate will contribute to improving service processes, gathering feedback to enhance the overall customer experience, and collaborating with internal teams to support smooth operations Qualifications • Demonstrated skills in Customer Support and Customer Service to manage inquiries and resolve issues effectively. • Ability to foster strong Customer Satisfaction and Customer Experience through attentive, solution-oriented interactions. • Professional Phone Etiquette and clear communication skills for handling calls and virtual conversations. • Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. • Comfort with digital tools, CRM systems, and basic office software (e.g., email, spreadsheets, documentation platforms). • Collaborative mindset with the ability to work in a hybrid setting and adapt to changing priorities. • Prior experience in customer-facing roles, ideally in education, technology, or service-oriented organizations, is an advantage. • Relevant education or training in communications, business, or a related field is preferred. Show more Show less

Demonstrated skills in Customer Support and Customer Service to manage inquiries and resolve issues effectively. Ability to foster strong Customer Satisfaction and Customer Experience through attentive, solution-oriented interactions. Professional Phone Etiquette and clear communication skills for handling calls and virtual conversations. Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Comfort with digital tools, CRM systems, and basic office software (e.g., email, spreadsheets, documentation platforms). Collaborative mindset with the ability to work in a hybrid setting and adapt to changing priorities. Prior experience in customer-facing roles, ideally in education, technology, or service-oriented organizations, is an advantage. Relevant education or training in communications, business, or a related field is preferred.

Handle inquiries from students, partners, and other stakeholders via phone, email, and online platforms. Resolve issues and provide information about programs and services. Maintain records of interactions and escalate complex concerns as needed. Contribute to improving service processes, gather feedback to enhance the customer experience, and collaborate with internal teams to support smooth operations.