Head of Operations

About Us We're a branded residential platform that aims to elevate apartment living through thoughtful design, hospitality-level service, and community — bringing the kind of branding and experience you see in luxury hotels into the residential sector. We're growing fast across Riyadh, with more properties launching soon, and we're looking for someone to help us scale operations without losing the quality and experience that sets us apart. The Role We're hiring a Head of Operations to take ownership of day-to-day operations across our residential portfolio. This is a hands-on, on-the-ground role — you'll be managing and coaching our General Managers, working closely with Facilities, Revenue, and other internal teams, and building the systems and processes that let us scale without losing our standards. This is not a strategy-from-behind-a-desk role. You'll be out at our properties regularly, solving real problems as they come up — from resident experience issues to procurement and facilities challenges — and building the playbooks that let our GMs run great buildings consistently. What You'll Do • Manage and coach General Managers across our residential properties, absorbing the layer of day-to-day oversight currently sitting with senior leadership • Work cross-functionally with Facilities, Revenue, and other internal stakeholders to keep operations running smoothly • Design, implement, and continuously improve SOPs — from high-level operating processes down to on-the-ground fixes (procurement standardization, vendor issues, building-level problems) • Drive the rollout of new operational initiatives and workflows across the portfolio • Be a visible, credible presence on-site — someone who can speak comfortably with cleaners, contractors, and vendors as easily as with General Managers • Support the operational readiness of new properties as we continue to expand Background & Industry • Strong preference: experience as a General Manager (or equivalent property/operations lead) overseeing multiple residential properties or compounds — someone who has directly run day-to-day operations, facilities, and resident experience across more than one site • Solid grounding in property/facility/asset management fundamentals — maintenance operations, vendor and contractor management, procurement, building systems, and resident-facing service standards • Tech/PropTech scale-up experience remains a strong plus (understands how to launch new buildings, is tech-enabled, thinks creatively) — but is no longer a strict prerequisite • Real estate exposure is now a meaningful plus rather than optional — prior residential or mixed-use property portfolio experience directly supports the facility/asset management needs of the role • Consumer-facing operations experience remains a core requirement — deep understanding of resident/customer experience • Ideally with strong GCC background Must-Have Experience • Ops-heavy, customer-facing operational role(s), ideally within residential property, build-to-rent, co-living, or compound-style operations • Direct experience managing facilities/asset management functions — not just people-management of GMs, but hands-on familiarity with the physical property side (maintenance, vendors, building systems) • Experience scaling a business, team, or property portfolio — ideally taking something from 1 building/unit to 10+ • Building processes from scratch in a resource-constrained or early-stage environment • Proven ability to execute on both simple and complex tasks with attention to detail Show more Show less

Ops-heavy, customer-facing operational role(s), ideally within residential property, build-to-rent, co-living, or compound-style operations. Direct experience managing facilities/asset management functions — not just people-management of GMs, but hands-on familiarity with the physical property side (maintenance, vendors, building systems). Experience scaling a business, team, or property portfolio — ideally taking something from 1 building/unit to 10+. Building processes from scratch in a resource-constrained or early-stage environment. Proven ability to execute on both simple and complex tasks with attention to detail.

Manage and coach General Managers across our residential properties, absorbing the layer of day-to-day oversight currently sitting with senior leadership. Work cross-functionally with Facilities, Revenue, and other internal stakeholders to keep operations running smoothly. Design, implement, and continuously improve SOPs — from high-level operating processes down to on-the-ground fixes (procurement standardization, vendor issues, building-level problems). Drive the rollout of new operational initiatives and workflows across the portfolio. Be a visible, credible presence on-site — someone who can speak comfortably with cleaners, contractors, and vendors as easily as with General Managers. Support the operational readiness of new properties as we continue to expand.