Retail Sales Specialist

Job description: Retail Sales Expert — Laundry Hub Pay: 3,000.00 (AED) - 3,500.00 (AED) per month Duty Hours 12 Hours (11 hour work + 1 hour Break) + 1 day Rotational Off per week Company Visa + Medical Insurance Provided - Other Benefits as per UAE Labour Law Role Overview We are looking for a dynamic and customer-focused Retail Sales Expert to join our front-line team. In this role, you will be the face of Laundry Hub — driving walk-in sales, upselling service packages, building lasting customer relationships, and ensuring a seamless in-store experience that reflects our brand standards. Key Responsibilities Sales & Revenue Generation • Achieve monthly sales targets for laundry packages, express services, and add-ons (stain removal, fabric protection, alterations, etc.) • Actively upsell and cross-sell premium service tiers and subscription/loyalty packages • Convert walk-in enquiries into confirmed orders through consultative selling Customer Experience • Greet and assist customers in a warm, professional manner at all times • Educate customers on garment care, service options, and turnaround timelines • Handle complaints and service recovery promptly, escalating where necessary • Ensure customer satisfaction is maintained at every stage of the service journey Store Operations • Process orders accurately using the POS/order management system • Maintain cleanliness, visual merchandising standards, and product/service displays in the store • Manage cash handling, receipts, and daily reconciliation • Coordinate with the operations/backend team for order tracking and delivery updates Customer Retention & Loyalty • Enroll customers into loyalty/membership programs and follow up on renewals • Conduct outbound calls or WhatsApp follow-ups on pending collections and repeat business • Maintain an updated customer database and order logs Reporting • Provide daily/weekly sales reports to the Store Manager • Flag recurring customer feedback or service issues to the management team Qualifications & Requirements • Minimum 3–4 years of retail sales or customer service experience (laundry, dry cleaning, hospitality, preferred) • Bachelor's degree or diploma in Business, Hospitality, or a related field (preferred, not mandatory) • Proficiency in English (spoken and written); Arabic or Hindi/Urdu is an advantage • Hands-on experience with POS systems and basic MS Office / Google Sheets • Strong interpersonal, communication, and persuasion skills • Ability to work in a fast-paced retail environment, including weekends and public holidays Show more Show less

Minimum 3–4 years of retail sales or customer service experience (laundry, dry cleaning, hospitality, preferred). Bachelor's degree or diploma in Business, Hospitality, or a related field (preferred, not mandatory). Proficiency in English (spoken and written); Arabic or Hindi/Urdu is an advantage. Hands-on experience with POS systems and basic MS Office / Google Sheets. Strong interpersonal, communication, and persuasion skills. Ability to work in a fast-paced retail environment, including weekends and public holidays.

Sales & Revenue Generation: Achieve monthly sales targets for laundry packages, express services, and add-ons (stain removal, fabric protection, alterations, etc.); Actively upsell and cross-sell premium service tiers and subscription/loyalty packages; Convert walk-in enquiries into confirmed orders through consultative selling. Customer Experience: Greet and assist customers in a warm, professional manner at all times; Educate customers on garment care, service options, and turnaround timelines; Handle complaints and service recovery promptly, escalating where necessary; Ensure customer satisfaction is maintained at every stage of the service journey. Store Operations: Process orders accurately using the POS/order management system; Maintain cleanliness, visual merchandising standards, and product/service displays in the store; Manage cash handling, receipts, and daily reconciliation; Coordinate with the operations/backend team for order tracking and delivery updates. Customer Retention & Loyalty: Enroll customers into loyalty/membership programs and follow up on renewals; Conduct outbound calls or WhatsApp follow-ups on pending collections and repeat business; Maintain an updated customer database and order logs. Reporting: Provide daily/weekly sales reports to the Store Manager; Flag recurring customer feedback or service issues to the management team.