Customer Service Representative

Your Responsibilities As Customer Service Representative, you will play a key role in supporting our international fertilizer trading activities. You will coordinate documentation, invoicing, shipment follow-up and trade finance processes while ensuring excellent customer service and operational excellence. Key responsibilities • Invoicing and ERP transaction processing • Export documentation management • Order execution and shipment monitoring • Customer communication and support • Trade finance and Letter of Credit administration • Coordination with suppliers, logistics providers, banks and internal departments • Month-end support and reporting activities • Process improvement and documentation compliance YOUR PROFILE Qualifications & Experience • Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance or a related field • 1-3 years of experience in customer service, logistics, shipping, documentation or international trade • Experience with export documentation and Incoterms is advantageous • Knowledge of trade finance instruments such as Letters of Credit and CAD is a plus • Strong organizational skills and attention to detail • Proficiency in Microsoft Office and ERP systems • Excellent communication skills in English • Ability to work in an international and fast-paced trading environment WE ENRICH YOUR LIFE • A dynamic international working environment within the K+S Group • Exposure to global trade, logistics and supply chain operations • Career development opportunities within a growing regional organization • Competitive compensation and benefits package • Modern office location in Dubai JLT Company Introduction We are a global leader in the production and distribution of high-quality mineral fertilizers and specialty products for agriculture and industry. With a strong commitment to innovation, sustainability, and customer service, we support farmers, distributors, and industry partners worldwide in achieving reliable growth and long-term success. Our operations span across multiple regions, with a strong footprint in the Middle East, Africa and Asia. Show more Show less

Qualifications & Experience: Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance or a related field; 1-3 years of experience in customer service, logistics, shipping, documentation or international trade; Experience with export documentation and Incoterms is advantageous; Knowledge of trade finance instruments such as Letters of Credit and CAD is a plus; Strong organizational skills and attention to detail; Proficiency in Microsoft Office and ERP systems; Excellent communication skills in English; Ability to work in an international and fast-paced trading environment.

Invoicing and ERP transaction processing; Export documentation management; Order execution and shipment monitoring; Customer communication and support; Trade finance and Letter of Credit administration; Coordination with suppliers, logistics providers, banks and internal departments; Month-end support and reporting activities; Process improvement and documentation compliance.