Operations Manager (Freelance)

Join a dynamic UAE-based activewear startup as a fractional e-commerce operations manager for a three-month, part-time freelance engagement starting mid-September 2026. This remote role focuses on overseeing daily e-commerce operations, ensuring seamless sales, inventory, fulfilment, and customer service processes on Shopify. You will play a key part in optimizing operational efficiency and supporting the growth of a fast-paced online retail business. Please note, this is not a website development or design position; all technical aspects of the Shopify site are managed by a separate team. Responsibilities • Oversee daily e-commerce operations, including order processing, inventory management, fulfilment, and logistics • Manage customer service, returns, and exchanges to ensure a positive customer experience • Monitor and report on sales performance, inventory levels, and operational KPIs • Coordinate with third-party logistics providers and suppliers to maintain efficient workflows • Identify and implement process improvements to optimize operational efficiency • Collaborate with internal teams to support marketing campaigns and product launches • Ensure compliance with company policies and industry best practices Skills And Requirements • Proven experience managing e-commerce operations, preferably within Shopify or similar platforms • Strong understanding of inventory management, order fulfilment, and customer service processes • Excellent organizational and multitasking skills with attention to detail • Ability to analyze data and generate actionable reports • Effective communication skills and experience working with remote teams • Familiarity with e-commerce KPIs and reporting tools • Availability to work part-time on a contract basis, starting mid-September 2026 • Experience in the retail or activewear sector is a plus About Twine Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally. Our Mission Twine's mission is to empower creators and businesses to thrive in an AI-driven, freelance-first world. Show more Show less

Proven experience managing e-commerce operations, preferably within Shopify or similar platforms. Strong understanding of inventory management, order fulfilment, and customer service processes. Excellent organizational and multitasking skills with attention to detail. Ability to analyze data and generate actionable reports. Effective communication skills and experience working with remote teams. Familiarity with e-commerce KPIs and reporting tools. Availability to work part-time on a contract basis, starting mid-September 2026. Experience in the retail or activewear sector is a plus.

Oversee daily e-commerce operations, including order processing, inventory management, fulfilment, and logistics; Manage customer service, returns, and exchanges to ensure a positive customer experience; Monitor and report on sales performance, inventory levels, and operational KPIs; Coordinate with third-party logistics providers and suppliers to maintain efficient workflows; Identify and implement process improvements to optimize operational efficiency; Collaborate with internal teams to support marketing campaigns and product launches; Ensure compliance with company policies and industry best practices.