Head Waiter / Head Waitress

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. We are seeking passionate and service-driven Head Waiters & Head Waitresses to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L’AMO. As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality. Key Responsibilities • Lead your section during service while ensuring exceptional guest satisfaction and seamless operations. • Deliver warm, engaging, and personalized service to every guest. • Supervise and support Waiters and Commis Waiters throughout the shift. • Demonstrate excellent knowledge of the menu, beverages, cocktails, sake, and wine to confidently recommend and upsell. • Handle VIP guests and resolve guest concerns professionally and efficiently. • Maintain SUSHISAMBA's luxury service standards, grooming, and attention to detail. • Work closely with Restaurant Managers and the kitchen team to ensure smooth service execution. Ideal Candidate • Minimum 2–3 years' experience as a Head Waiter or Senior Waiter in internationally recognized luxury lifestyle dining brands, premium restaurants. Previous international experience is highly preferred. • Strong knowledge of food, wine, cocktails, sake, and premium guest service. • Proven experience in high-volume, fast-paced restaurant operations. • Excellent communication skills in English; additional languages e.g. Russian, Italian, Spanish, are an advantage. • Strong customer service and upselling skills. • A positive, energetic, and guest-focused personality with a passion for luxury hospitality. Show more Show less

Minimum 2–3 years' experience as a Head Waiter or Senior Waiter in internationally recognized luxury lifestyle dining brands or premium restaurants. Previous international experience is highly preferred.

Lead your section during service while ensuring exceptional guest satisfaction and seamless operations. Deliver warm, engaging, and personalized service to every guest. Supervise and support Waiters and Commis Waiters throughout the shift. Demonstrate excellent knowledge of the menu, beverages, cocktails, sake, and wine to confidently recommend and upsell. Handle VIP guests and resolve guest concerns professionally and efficiently. Maintain SUSHISAMBA's luxury service standards, grooming, and attention to detail. Work closely with Restaurant Managers and the kitchen team to ensure smooth service execution.