Business Operations Manager

About the Role Fundingpips has grown quickly, and we're now close to 200 people across Development, CRM, Payments, Finance, Marketing, HR and Legal. A lot of the informal ways things used to get done don't hold up at this size anymore: departments aren't always clear on who owns what, handoffs get missed, and small decisions end up stuck waiting on the wrong person. We're hiring a Business Operations Manager to bring structure and clear ownership across the company, reporting directly to the COO. This person needs to bring order without slowing the company down. That means understanding how each department actually works day to day, being technical enough to work with product and engineering, and being sharp enough with AI tools to automate the operational grunt work instead of just writing another SOP no one reads. Important – Mandatory Global Assessment Before submitting your application, please complete our Company Global Assessment using the link below. This assessment is mandatory for all applicants. Applications submitted without completing the assessment will not be considered. You can access the assessment here: https://forms.gle/MVEf6zn3H4hhwkxE6 Responsibilities • Get into the detail of how departments hand work to each other, and fix the points where it currently breaks down. • Review how each department runs operationally, find the steps that are slowing people down or duplicating effort, and simplify them. • Remove unnecessary dependencies and approval bottlenecks between teams so work doesn't sit waiting on someone. • Build and own budgets, and keep an eye on where spend is going so growth stays efficient, not just fast. • Use AI tools to automate repetitive operational work: reporting, tracking, follow-ups, status updates. • Run projects that touch multiple departments and keep people accountable, including people who don't report to you. • Work directly with the COO on how the company is structured operationally as it keeps growing. • Set up the basic operating rhythm the company actually needs at this stage: regular check-ins, clear escalation paths, and documentation people will use Requirements • A bachelor's degree or higher in business, finance, technology, or a related field. An MBA is a strong plus. • 5–8 years in business operations or a similar role, ideally at a company that went through a similar growth stage. • Experience in the forex or fintech brokerage industry, whether at a prop trading firm, broker, or similar business. You don't need to have traded yourself, just to know how this kind of business runs. • Familiarity with trading systems and platforms (e.g. MT5) and how they fit into the broader operation, even if you're not the one running them day to day. • Experience working closely with departments like development, CRM, payments, finance, marketing, HR and legal, and a feel for where these teams typically get in each other's way. • Comfortable building and managing budgets, and thinking about cost as part of how you plan, not just an afterthought. • Enough technical fluency to have a real conversation with engineers and product people, even if you're not one yourself. • Hands-on use of AI tools in real work, not just occasional use: automating reports, workflows, or follow-ups. • The people skills to get things done through influence, since a lot of this role runs on relationships rather than authority. • Based in Dubai or willing to relocate, and able to work full-time from our office. Nice to Have • Background in process improvement (Lean, Six Sigma, PMP or similar) Show more Show less