IT - Park Support - Motiongate - Dubai Holding Entertainment

About Dubai Holding Entertainment: Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. About the Job: Here's your chance to step into the role of IT – Park Support at Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include: • Provide day-to-day IT support across park operations, retail, F&B, and other business units. • Troubleshoot and resolve hardware, software, network, and system-related issues efficiently. • Deploy, maintain, and support IT equipment, applications, and software across the park. • Manage and respond to IT incidents and service requests, ensuring accurate logging and timely resolution. • Meet agreed service level agreements (SLAs) and follow IT support standards and procedures. • Support POS, ticketing, retail, F&B, and operational systems to ensure smooth business operations. • Communicate effectively with internal teams, service desk, vendors, and end users to provide updates and support. • Promote excellent customer service and continuous improvement within IT support services. About you: • Diploma in Information Technology, Computer Science, or a related field. • Relevant IT certifications such as MCP, MCDST, CompTIA A+, or equivalent. • 2–3 years of experience in IT support, preferably within hospitality, theme parks, retail, F&B, or hotel operations. • Strong troubleshooting skills for hardware, software, network, POS, retail, F&B, and ticketing systems. • Good communication and customer service skills, with the ability to support users at all levels and work in a fast-paced operational environment. About the Benefits At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai Show more Show less

Diploma in Information Technology, Computer Science, or a related field. Relevant IT certifications such as MCP, MCDST, CompTIA A+, or equivalent. 2–3 years of experience in IT support, preferably within hospitality, theme parks, retail, F&B, or hotel operations. Strong troubleshooting skills for hardware, software, network, POS, retail, F&B, and ticketing systems. Good communication and customer service skills, with the ability to support users at all levels and work in a fast-paced operational environment.

Provide day-to-day IT support across park operations, retail, F&B, and other business units. Troubleshoot and resolve hardware, software, network, and system-related issues efficiently. Deploy, maintain, and support IT equipment, applications, and software across the park. Manage and respond to IT incidents and service requests, ensuring accurate logging and timely resolution. Meet agreed service level agreements (SLAs) and follow IT support standards and procedures. Support POS, ticketing, retail, F&B, and operational systems to ensure smooth business operations. Communicate effectively with internal teams, service desk, vendors, and end users to provide updates and support. Promote excellent customer service and continuous improvement within IT support services.