Manager – Demand & Portfolio Management

Key Accountabilities • Demand Intake & Governance- Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives. • Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment). • Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams. • Act as the single point of orchestration for Business demands impacting IT systems. • Cultivate strong relationships and communication channels with Business [Commercial & Customer and Channels], IT [design, delivery and development. etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc]. • Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value. • Portfolio Prioritization & Planning- Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap. • Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments. • Facilitate prioritization forums with senior Business and IT stakeholders. • Maintain a single version of truth for the demand and project portfolio. • Capacity & Financial Alignment- Partner with Capacity & Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors). • Ensure demand plans are feasible within budget, MD capacity, and delivery constraints. • Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership. • Support budget planning, forecast accuracy, and portfolio-level financial transparency. • Agile & Waterfall Portfolio Oversight- Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model. • Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning. • Track execution progress, dependencies, and risks across both models. • Stakeholder Management & Communication- Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing. • Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value). • Resolve cross-functional conflicts related to priority, capacity, and delivery ownership. • Reporting, Metrics & Continuous Improvement- Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market). • Provide executive-level dashboards and insights for decision-making. • Continuously improve demand management processes, tools, and governance frameworks. Qualifications • Minimum Bachelor in Information Technology/ Information Services/ Computer Science • Certifications such as Project Management, Agile Methodologies is a Must • Master’s degree is a plus Experience • 10–15 years of experience in IT demand, portfolio, program, or delivery management • Experience in telecom IT environments (BSS/OSS preferred) • Prior experience working with large transformation programs and BAU portfolios • Exposure to multi-vendor delivery environments • Must have exposure to the Netcarcker stack Skills • Strong portfolio and demand management expertise in large IT environments • Excellent stakeholder management and executive communication skills • Ability to make trade-off decisions balancing value, cost, risk, and capacity • Structured, data-driven, and outcome-oriented mindset • Strong understanding of Agile, SAFe, and Waterfall delivery models • Solid grasp of capacity planning, MD-based delivery models, and vendor governance • Proficiency with Jira, Confluence, and portfolio reporting tools Success Measures • Improved demand predictability and on-time delivery • Reduced unplanned work and scope volatility • Higher portfolio throughput and business satisfaction • Clear alignment between strategy, funding, capacity, and execution Show more Show less

Bachelor in Information Technology/ Information Services/ Computer Science. Certifications such as Project Management, Agile Methodologies is a Must. Master’s degree is a plus.

Demand Intake & Governance - Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives. Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment). Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams. Act as the single point of orchestration for Business demands impacting IT systems. Cultivate strong relationships and communication channels with Business [Commercial & Customer and Channels], IT [design, delivery and development, etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc]. Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value. Portfolio Prioritization & Planning- Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap. Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments. Facilitate prioritization forums with senior Business and IT stakeholders. Maintain a single version of truth for the demand and project portfolio. Capacity & Financial Alignment- Partner with Capacity & Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors). Ensure demand plans are feasible within budget, MD capacity, and delivery constraints. Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership. Support budget planning, forecast accuracy, and portfolio-level financial transparency. Agile & Waterfall Portfolio Oversight- Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model. Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning. Track execution progress, dependencies, and risks across both models. Stakeholder Management & Communication- Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing. Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value). Resolve cross-functional conflicts related to priority, capacity, and delivery ownership. Reporting, Metrics & Continuous Improvement- Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market). Provide executive-level dashboards and insights for decision-making. Continuously improve demand management processes, tools, and governance frameworks.