Retail Store Manager (Arabic or Russian Speaker) (Oakley)

The Store Manager / Assistant Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is accountable for profitability, store performance, and team engagement.KEY RESPONSIBILITIES1.Sales & Business Performance: • Drive and achieve monthly, quarterly, and annual sales targets and profit objectives. • Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends. • Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling. • Analyse sales performance data and develop action plans to address shortfalls and maximize growth. 4.Customer Experience & Service Quality:5.Inventory & Merchandising Control: • Store Operations & Compliance: • Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties. • Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines. • Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention. • Ensure full compliance with local labor laws, health and safety standards, and government regulations. • Team Leadership & Development: • Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge. • Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity. • Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity. • Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively. • Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service. • Handle complex customer issues or escalations promptly and professionally. • Train the team in product knowledge, upselling techniques, and customer interaction etiquette. • Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions. • Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers. • Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations. • Work with the merchandising and buying teams to ensure appropriate product mix and availability. • Reporting & Administration: • Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists. • Track key performance data and prepare monthly dashboards. • Maintain proper records of store expenses and petty cash. • Liaise with HR for staffing requirements, disciplinary actions, and grievances. Show more Show less