Senior Business Analyst – Holidays

Focus : Booking & servicing functional analysis, Amadeus PSS configuration Domain : Amadeus PSS Holidays Business Analysis Role Overview- • The Senior Business Analyst will support the Holidays programme across its different phases by driving detailed functional analysis of booking and servicing flows. • The role operates at the crossroads of business requirements, Digital capabilities, and PSS configuration, ensuring a clear and consistent understanding of requirements and solutions across all stakeholders. • The candidate is expected to develop into a Subject Matter Expert (SME) on Amadeus PSS and Digital capabilities, acting as a key reference point within the team and reducing dependency on external stakeholders for functional and technical clarifications. Key Responsibilities- • Analyse and refine business requirements related to hotel booking and servicing. • Deep dive into Amadeus PSS (PNR creation, update, servicing) and associated processes. • Support definition of end-to-end flows (booking, MYB, consumption, unhappy flows). • Work closely with Digital and Architecture teams to: -Clarify requirements -Validate solution design -Identify impacts and dependencies • Translate business needs into clear, structured requirements (Jira stories). • Act as a functional and technical reference point for business and IT teams. • Contribute to the definition and validation of solutioning activities. • Progressively build expertise to become an SME on Amadeus PSS and Etihad Digital ecosystems. • Support identification and resolution of functional gaps, risks, and inconsistencies. Required Profile- • Strong experience with Amadeus PSS, including: -PNR structure and lifecycle -Ancillary services (SSR) -Booking and servicing flows • Experience in the airline or travel industry (mandatory). • Ideally, experience with an airline Holiday platform. • Good understanding of Digital platforms and integrations. • Proven experience as a Business Analyst in complex IT delivery environments. • Ability to work across multiple stakeholders (Business, Digital, Architecture, Partners). • Strong analytical, communication, and problem-solving skills. Show more Show less

Experience with Amadeus PSS including PNR structure and lifecycle, and SSR (ancillary services); experience in airline or travel industry (mandatory); ideally experience with an airline Holiday platform; good understanding of Digital platforms and integrations; proven experience as a Business Analyst in complex IT delivery environments; ability to work across multiple stakeholders (Business, Digital, Architecture, Partners); strong analytical, communication, and problem-solving skills.

Analyse and refine business requirements related to hotel booking and servicing. Deep dive into Amadeus PSS (PNR creation, update, servicing) and associated processes. Support definition of end-to-end flows (booking, MYB, consumption, unhappy flows). Work closely with Digital and Architecture teams to clarify requirements, validate solution design, and identify impacts and dependencies. Translate business needs into clear, structured requirements (Jira stories). Act as a functional and technical reference point for business and IT teams. Contribute to the definition and validation of solutioning activities. Progressively build expertise to become an SME on Amadeus PSS and Etihad Digital ecosystems. Support identification and resolution of functional gaps, risks, and inconsistencies.