Guest Relations Coordinator

PROPUP is a Dubai-based holiday homes company managing a growing portfolio of premium short-term rental properties across the city. We are an ambitious, fast-growing company with a clear long-term vision to manage more than 1,000 properties across the UAE within the next five years. Our growth is driven by four core values: • Integrity • Persistence • Reliability • Growth As our company continues to expand, we are looking for people who want to grow with us. We believe in promoting from within, giving talented individuals the opportunity to build long-term careers while helping shape the future of our organization. About the Role Your mission is to deliver an exceptional guest experience by managing guest communication, coordinating daily operations, and ensuring every guest receives outstanding service from booking to checkout. You will be responsible for managing reservations, guest communication, OTA platform support, cleaning coordination, and daily operational scheduling while working closely with our field operations team to maintain PROPUP's service standards. This is an excellent opportunity for someone who enjoys solving problems, communicating with guests, coordinating multiple teams, and contributing directly to guest satisfaction. Key Responsibilities • Handle guest communication before, during, and after each stay. • Manage guest reviews across all booking platforms. • Handle AirCover claims and equivalent claims on other booking platforms. • Oversee cleaning performance and coordinate with cleaning teams to maintain company standards. • Schedule Guest Experience Officers, Maintenance Officers, and cleaning teams. • Handle communication with OTA support teams, including Airbnb, Booking.com, and other booking platforms. • Coordinate with internal departments to resolve guest requests and operational issues promptly. • Ensure every reservation is managed according to the company's operational standards. • Support continuous improvement of the guest experience through proactive communication and problem-solving. Requirements – Mandatory • Previous experience as a Guest Experience Coordinator, Guest Experience Executive, Guest Experience Manager, or a similar guest experience role within a Dubai holiday homes company is mandatory. Applicants without previous experience in the same function within the Dubai holiday homes industry will not be considered. • Excellent written and verbal communication skills in English. • Experience communicating with guests through Airbnb, Booking.com, or other OTA platforms. • Experience handling guest complaints and resolving operational issues. • Experience managing AirCover claims or equivalent platform claims. • Strong organizational and time management skills. • Ability to coordinate multiple reservations and operational tasks simultaneously. • Ability to remain calm and professional under pressure. Requirements – Preferred • Experience using Guesty, Hostaway, Hospitable, or similar property management systems. • Experience managing guest reviews and maintaining high guest satisfaction scores. • Experience working in a fast-growing holiday homes company. • Ability to communicate in Arabic. • Bachelor's degree or diploma in Hospitality, Tourism, Business Administration, or a related field. What We Offer • Competitive salary based on experience: AED 4,000 – AED 7,000 per month. • Opportunity to grow with one of Dubai's fastest-growing holiday homes companies. • Clear career progression and internal promotion opportunities. • A dynamic and collaborative working environment. • The opportunity to help build the future of a rapidly growing organization. Show more Show less