Cloud Operations Head

Position Objective The Cloud Operations Head is responsible for overseeing large-scale cloud operations supporting cloud infrastructure (network and IT), multi-cloud management platforms, and digital services. The role ensures operational excellence, high availability, security, and cost efficiency across hybrid and multi-cloud environments while driving the transformation toward cloud-native telecom architectures. Job Description & Responsibilities • Define and execute the cloud operations strategy aligned with telecom and IT transformation initiatives, including 5G, NFV, and cloud-native technologies. • Establish and govern operating models for hybrid and multi-cloud environments. • Align cloud operations with business, network, and digital service objectives. • Drive innovation and continuous improvement initiatives across cloud operations. • Oversee 24/7 cloud operations across cloud infrastructure platforms. • Ensure high availability (HA), resilience, and disaster recovery (DR) readiness. • Govern incident, problem, and change management processes. • Ensure adherence to SLAs, SLOs, and KPIs. • Standardize platform architecture and operational practices. • Develop and design the Cloud Operations Transformation Plan and execution strategy. • Assess the current cloud operations model and define target operating models. • Develop roadmaps for cloud migrations and deployments. • Collaborate with cross-functional teams to perform capacity planning and resource forecasting, ensuring cloud infrastructure meets the growing demands of telecom services. • Optimize cloud resource utilization to achieve cost efficiency while maintaining service reliability and performance. • Oversee audits, risk management activities, and compliance frameworks. • Manage strategic relationships with vendors, partners, and service providers. • Ensure cloud environments are optimized for 24/7 operations, capable of handling significant traffic loads and high-availability requirements. • Implement proactive measures to detect, address, and prevent infrastructure failures and performance degradation. • Evaluate and integrate emerging technologies and innovative approaches to improve cloud infrastructure efficiency, scalability, and reliability. • Ensure cloud infrastructure complies with security best practices, regulatory requirements, and industry standards. • Implement robust access control policies, data encryption mechanisms, and network security measures to protect sensitive telecom data. • Conduct regular vulnerability assessments, security reviews, and audits to maintain a secure cloud environment. • Work closely with telecom network and systems engineering teams to ensure seamless integration between cloud infrastructure and telecom services. • Provide technical guidance and support to internal teams and stakeholders on cloud-related issues, ensuring timely resolution. • Mentor and develop junior engineers to strengthen cloud infrastructure expertise within the organization. • Contribute to annual OPEX budgeting, TCO analysis, and cost optimization initiatives. • Govern, negotiate, and monitor operational SLAs with partners and vendors. Qualifications & Experience • Master's or Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, Information Technology, or a related discipline from a recognized university. • 20+ years of experience in IT and telecom infrastructure operations. • 10+ years of leadership experience managing cloud operations, infrastructure operations, or platform operations teams. • Strong experience within telecom environments, including 5G, NFV, OSS, and BSS platforms. • Proven track record of leading large-scale cloud transformation and modernization programs. • Strong strategic planning, leadership, and execution capabilities. • Excellent executive-level communication, presentation, and stakeholder management skills. • Demonstrated ability to lead large, geographically distributed, and multi-vendor teams. • Strong technical knowledge of major telecom technologies, cloud platforms, virtualization, containerization, and cloud-native architectures. • Relevant certifications in cloud technologies (AWS, Azure, GCP, OpenShift, Kubernetes, or equivalent) are highly desirable. Show more Show less

Master's or Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, Information Technology, or a related discipline from a recognized university. 20+ years of experience in IT and telecom infrastructure operations. 10+ years of leadership experience managing cloud operations, infrastructure operations, or platform operations teams. Strong experience within telecom environments, including 5G, NFV, OSS, and BSS platforms. Proven track record of leading large-scale cloud transformation and modernization programs. Strong strategic planning, leadership, and execution capabilities. Excellent executive-level communication, presentation, and stakeholder management skills. Demonstrated ability to lead large, geographically distributed, and multi-vendor teams. Strong technical knowledge of major telecom technologies, cloud platforms, virtualization, containerization, and cloud-native architectures. Relevant certifications in cloud technologies (AWS, Azure, GCP, OpenShift, Kubernetes, or equivalent) are highly desirable.

Define and execute the cloud operations strategy aligned with telecom and IT transformation initiatives, including 5G, NFV, and cloud-native technologies. Establish and govern operating models for hybrid and multi-cloud environments. Align cloud operations with business, network, and digital service objectives. Drive innovation and continuous improvement initiatives across cloud operations. Oversee 24/7 cloud operations across cloud infrastructure platforms. Ensure high availability (HA), resilience, and disaster recovery (DR) readiness. Govern incident, problem, and change management processes. Ensure adherence to SLAs, SLOs, and KPIs. Standardize platform architecture and operational practices. Develop and design the Cloud Operations Transformation Plan and execution strategy. Assess the current cloud operations model and define target operating models. Develop roadmaps for cloud migrations and deployments. Collaborate with cross-functional teams to perform capacity planning and resource forecasting, ensuring cloud infrastructure meets the growing demands of telecom services. Optimize cloud resource utilization to achieve cost efficiency while maintaining service reliability and performance. Oversee audits, risk management activities, and compliance frameworks. Manage strategic relationships with vendors, partners, and service providers. Ensure cloud environments are optimized for 24/7 operations, capable of handling significant traffic loads and high-availability requirements. Implement proactive measures to detect, address, and prevent infrastructure failures and performance degradation. Evaluate and integrate emerging technologies and innovative approaches to improve cloud infrastructure efficiency, scalability, and reliability. Ensure cloud infrastructure complies with security best practices, regulatory requirements, and industry standards. Implement robust access control policies, data encryption mechanisms, and network security measures to protect sensitive telecom data. Conduct regular vulnerability assessments, security reviews, and audits to maintain a secure cloud environment. Work closely with telecom network and systems engineering teams to ensure seamless integration between cloud infrastructure and telecom services. Provide technical guidance and support to internal teams and stakeholders on cloud-related issues, ensuring timely resolution. Mentor and develop junior engineers to strengthen cloud infrastructure expertise within the organization. Contribute to annual OPEX budgeting, TCO analysis, and cost optimization initiatives. Govern, negotiate, and monitor operational SLAs with partners and vendors.