Operations Manager – Multi-Unit Restaurants (UAE)

Operations Manager – Multi-Unit Restaurants (UAE) Location: United Arab Emirates (multi-site, field-based) Salary: AED 20000-25000 Reports to: Head of Operations / General Manager, UAE Portfolio: 5 restaurants — sports bar / casual dining brand About the Role We're looking for a hands-on Operations Manager to take full ownership of day-to-day standards, sales growth, and profitability across a 5-restaurant portfolio operating under a well-established international sports bar and casual dining brand in the UAE. Key Responsibilities Operational Standards & Compliance • Own day-to-day execution of brand standards across food safety, prep discipline, kitchen efficiency, bar operations, and service. • Lead and prepare for franchisor audits, ensuring consistent compliance across all 5 sites. • Identify and close operational gaps before they become guest or compliance issues. Sales Growth & Guest Experience • Drive local sales growth through local marketing initiatives, promotions, and guest experience improvements. • Own and improve NPS/OSAT scores across the portfolio, with hands-on guest recovery and complaint resolution. • Leverage delivery platforms and online ordering channels to grow incremental revenue. P&L & Cost Control • Hold restaurant-level P&L accountability across all 5 units — COGS, labour cost, and overall profitability. • Proactively identify margin leaks and implement corrective action plans. • Provide input on capex trade-offs and investment priorities across the portfolio. People & GM Development • Hire, train, coach, and retain General Managers and shift leaders. • Document performance formally, building clear development plans for future leaders. • Oversee and support a combined team of 100+ hourly team members through the GM and shift leader structure. Must-Have Qualifications • 8–12 years of experience in casual dining or sports bar restaurant operations. • 3+ years as an Area Manager or Senior Area Manager, managing 3–5 restaurants simultaneously. • Direct, restaurant-level P&L accountability, including COGS, labour cost, and food safety management. • A proven track record of growing sales and guest satisfaction (NPS/OSAT) across multiple units. • Experience managing 100+ hourly team members through a GM and shift-leader structure. • Solid working knowledge of brand standards and franchisor audit processes Show more Show less

8–12 years of experience in casual dining or sports bar restaurant operations; 3+ years as an Area Manager or Senior Area Manager, managing 3–5 restaurants simultaneously; direct restaurant-level P&L accountability (COGS, labour cost, and food safety management); proven track record of growing sales and guest satisfaction (NPS/OSAT) across multiple units; experience managing 100+ hourly team members through a GM and shift-leader structure; solid working knowledge of brand standards and franchisor audit processes.