AI Product Owner - Insurance I Dubai | Financial Services| Orient Insurance PJSC

Job Requisition ID: 180065 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Job Description: Own end-to-end delivery of the AI projects — converting AI strategy into sequenced, funded, governed and measurably adopted capability. The role is the single accountable coordination point between business sponsors, data and AI engineering, infrastructure, risk and compliance, and external AI vendors. It exists to ensure AI investment becomes production systems that are used, trusted, controlled and viable. Key Responsibilities • Enterprise & Domain Architecture (P&C Insurance) • Define and maintain the target enterprise architecture for P&C insurance across underwriting, policy administration, claims, billing, reinsurance, and distribution. • Develop domain-level reference architectures aligned to business capabilities, value streams, and operating models. • Ensure architectural consistency across lines of business while enabling controlled flexibility and innovation. • Translate business strategy into clear architectural roadmaps and investment-guiding principles. • Agentic AI & Intelligent Automation • Define the enterprise architecture for Agentic AI, including autonomous agents, orchestration layers, decision engines, and human-in-the-loop models. • Partner with data, AI, and business teams to embed AI agents into core insurance processes (e.g., FNOL, claims handling, underwriting triage, fraud detection, agent assist). • Establish guardrails for AI governance, ethics, security, explainability, and regulatory compliance. • Drive reuse of AI capabilities via platforms, services, and APIs rather than point solutions. • Digital & Experience Architecture • Architect digital platforms supporting omnichannel experiences for customers, agents, brokers, and partners. • Guide the evolution of portals, mobile apps, workflow tools, and low-code/no-code platforms. • Ensure digital solutions are scalable, API-driven, event-enabled, and aligned with experience and journey design. • API & Integration Strategy • Own the API-first and event-driven architecture strategy across the enterprise. • Define standards for REST, event streaming, and async integration patterns. • Enable ecosystem integration with partners, insurtechs, intermediaries, and regulators. • Govern API lifecycle, security, versioning, and developer enablement. • Core Systems Modernization • Lead architectural strategy for modernizing core P&C systems (policy, claims, billing), including: • Legacy decomposition and strangler patterns • SaaS / packaged core platforms • Microservices and composable architectures • Ensure coexistence and transition strategies between legacy and modern platforms. • Balance technical modernization with business continuity and regulatory obligations. • Architecture Governance & Delivery Enablement • Establish and lead architecture governance, including standards, principles, and design reviews. • Work closely with product owners, engineers, and delivery teams to ensure architecture is executable. • Provide architectural decision support for major initiatives, vendor selections, and investment cases. • Act as a technology thought partner for senior leadership and transformation programs. Required Qualifications & Experience Education • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience • 12+ years of experience in enterprise or solution architecture roles. • Strong experience in P&C insurance (carrier-side preferred). • Proven track record in large-scale digital transformation and core modernization. • Hands-on experience with API platforms, integration architecture, and cloud-native designs. • Solid understanding of AI/ML architectures, with practical exposure to intelligent automation or agent-based systems. Technical Knowledge • Enterprise architecture frameworks (e.g., TOGAF, ArchiMate). • Cloud platforms (Azure, AWS, or GCP). • Microservices, event-driven architectures, and integration middleware. • Core insurance platforms and ecosystem tooling. • Data, AI, and analytics platforms (conceptual and architectural depth). Desired Attributes • Strategic thinker with strong business–technology translation skills. • Comfortable influencing senior stakeholders without direct authority. • Pragmatic, outcome-oriented architect—not ivory-tower. • Strong communication and storytelling skills, especially for executives. • Passion for AI-enabled transformation and future insurance models. What Success Looks Like • Clear, actionable enterprise and domain architectures aligned to business strategy. • Scalable adoption of Agentic AI across core insurance processes. • API-driven, composable architecture enabling speed and ecosystem integration. • Controlled modernization of legacy cores with measurable business impact. • Architecture seen as an enabler of value, not a constraint. About Orient Insurance PJSC Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain. Show more