Human Resources Business Partner

At Grandiose, we are currently seeking a HRBPs to support our growing Retails Supermarket and eCommerce team. Job Purpose: Act as a strategic HR partner to the eCommerce function, driving performance, organizational effectiveness, and workforce discipline across operations, while supporting rapid business growth and scalability. Key Responsibilities: 1. Performance Management & Discipline • Drive performance culture across eCommerce teams (operations, call center, outsourced staff) • Implement and enforce performance frameworks (KPIs, reviews, corrective actions) • Identify low performers and ensure timely action (coaching, PIPs, exits) • Support leadership in maintaining accountability and high standards 2. Workforce Planning & Scaling • Support manpower planning aligned with business growth (dark stores, expansion, peak demand) • Ensure optimal staffing levels across all functions • Work with outsourcing partners to manage workforce supply and quality • Anticipate hiring needs based on business forecasts 3. Employee Relations & Issue Resolution • Handle employee concerns, conflicts, and escalations effectively • Maintain balance between employee engagement and business priorities • Ensure issues are resolved quickly without disrupting operations • Act as a trusted advisor to managers on people-related matters 4. Organizational Development • Support structuring of teams as the business scales • Identify gaps in roles, capabilities, and reporting lines • Work with leadership to improve team efficiency and clarity 5. HR Processes & Compliance • Ensure adherence to company policies, labor laws, and HR processes • Manage onboarding, transfers, exits, and documentation • Maintain strong governance across outsourced and internal teams 6. Engagement (With Purpose) • Drive targeted engagement initiatives that improve performance and retention • Avoid “vanity engagement” — focus on what impacts output and stability • Monitor morale and act before it impacts productivity Required Skills and Qualifications: • 5–8 years experience as HRBP, preferably in retail (Supermarket) , eCommerce, or operations-heavy environments • Experience handling large workforce populations (including outsourced staff) • Strong understanding of labor laws and HR practices in UAE • Proven ability to work in fast-paced, high-pressure environments • Strong stakeholder management with business leaders Show more Show less

5–8 years experience as HRBP, preferably in retail (Supermarket), eCommerce, or operations-heavy environments. Experience handling large workforce populations (including outsourced staff). Strong understanding of labor laws and HR practices in UAE. Proven ability to work in fast-paced, high-pressure environments. Strong stakeholder management with business leaders.

1. Performance Management & Discipline: Drive performance culture across eCommerce teams (operations, call center, outsourced staff); implement and enforce performance frameworks (KPIs, reviews, corrective actions); identify low performers and ensure timely action (coaching, PIPs, exits); support leadership in maintaining accountability and high standards. 2. Workforce Planning & Scaling: Support manpower planning aligned with business growth (dark stores, expansion, peak demand); ensure optimal staffing levels across all functions; work with outsourcing partners to manage workforce supply and quality; anticipate hiring needs based on business forecasts. 3. Employee Relations & Issue Resolution: Handle employee concerns, conflicts, and escalations effectively; maintain balance between employee engagement and business priorities; ensure issues are resolved quickly without disrupting operations; act as a trusted advisor to managers on people-related matters. 4. Organizational Development: Support structuring of teams as the business scales; identify gaps in roles, capabilities, and reporting lines; work with leadership to improve team efficiency and clarity. 5. HR Processes & Compliance: Ensure adherence to company policies, labor laws, and HR processes; manage onboarding, transfers, exits, and documentation; maintain strong governance across outsourced and internal teams. 6. Engagement (With Purpose): Drive targeted engagement initiatives that improve performance and retention; avoid “vanity engagement” — focus on what impacts output and stability; monitor morale and act before it impacts productivity.