Assistant Product Manager - Payments Merchant Integration

About NEOPAY Neopay is a next generation digital payments company delivering smart, secure, and seamless payment solutions to businesses across the region. We enable merchants and partners to accept payments through a wide range of products — including payment gateways, APIs, and value added digital solutions — designed to support scale, speed, and flexibility in a fast evolving fintech landscape. Built in the UAE's thriving digital ecosystem, Neopay continues to expand its footprint and capabilities, combining technology, data, and customer first design to shape the future of financial transactions. About the Role The role will be responsible for managing end-to-end merchant onboarding and technical integration activities across the company's acquiring and payment acceptance products. The role serves as the primary liaison between merchants, partners, product, technology, operations, and external payment networks to ensure seamless integration, certification, implementation, and ongoing support of payment solutions. You may also apply by emailing your profile to [email protected] Key Responsibilities · Manage end-to-end technical integration of merchants, PSPs, payment gateways (card schemes, regulatory, Alternate payment methods, wallets, POS terminals, e-commerce APIs, payment links) · Coordinate with merchants and internal team to configure and test API/SDK integrations · Manage UAT/testing, certification with schemes, regulators, and alternate payment methods. · Maintain integration documentation, API guides, and onboarding checklists · POC for product & integration related issues raised by merchants, sales team, and other stake holders in the organization. · Manage and resolve transaction, settlement, and reconciliation issues; work with tech team, scheme/network teams on quick resolution. · Monitor key product/platform KPIs (approval rates, decline reasons, integration turnaround time, ticket SLAs) · Support incident management for production issues impacting acquiring services · Independently manage merchant integration migrations. · Work closely with Product Managers on merchant feedback to translate into product requirements and improvements · Rollout of new product features (e.g., new payment methods, checkout flows, risk/fraud controls) · Ensure integrations with UAE Central Bank (CBUAE) and mandates from schemes are met within timelines. · Should independently be able to explain integration and product features to merchants and partners. · Should be able to understand omni-channel payment APIs and implement then across payment channels. Who Can Apply? · Minimum 3-5 years of experience in Payments, Fintech, Acquiring, PSP, or Payment Gateway environments. Experience in UAE/GCC payments industry · Hands-on experience with merchant integration and onboarding. · Understanding of Card acquiring, Visa/Mastercard ecosystems, Payment gateways, POS and e-commerce payments, Payment links, Digital wallets and alternative payment methods · Experience in managing API and SDK integrations. · Exposure to UAT, certification and production rollout processes. · Understanding of transaction lifecycle including Authorization, Clearing, Settlement, Reconciliation, Chargebacks · Experience managing production incidents and merchant escalations. · Strong stakeholder management and client-facing communication skills. Life at NEOPAY Empowering People. Powering Possibilities. NEOPAY is a next-generation digital payments company delivering innovative payment solutions to businesses across the region. We are a company built on ownership, collaboration, curiosity, and continuous improvement. We empower our people to take initiative, make an impact, and grow with the business. What We Stand For • Think Boldly – Challenge the status quo and seek better solutions. • Move Fast – Focus on action and momentum. • Own It – Take responsibility and deliver results. • Win Together – Collaborate openly and support one another. • Stay Curious – Keep learning and embrace new ideas. What You Can Expect • Meaningful work and real impact. • Opportunities to learn and grow. • Trust, autonomy, and accountability. • An inclusive and collaborative environment. • Leaders who empower and support. At NEOPAY, you're not just doing a job-you're helping build the future of digital payments. Show more Show less

Minimum 3-5 years of experience in Payments, Fintech, Acquiring, PSP, or Payment Gateway environments. Experience in UAE/GCC payments industry. Hands-on experience with merchant integration and onboarding. Understanding of Card acquiring, Visa/Mastercard ecosystems, Payment gateways, POS and e-commerce payments, Payment links, Digital wallets and alternative payment methods. Experience in managing API and SDK integrations. Exposure to UAT, certification and production rollout processes. Understanding of transaction lifecycle including Authorization, Clearing, Settlement, Reconciliation, Chargebacks. Experience managing production incidents and merchant escalations. Strong stakeholder management and client-facing communication skills.

Manage end-to-end technical integration of merchants, PSPs, payment gateways (card schemes, regulatory, alternate payment methods, wallets, POS terminals, e-commerce APIs, payment links). Coordinate with merchants and internal team to configure and test API/SDK integrations. Manage UAT/testing, certification with schemes, regulators, and alternate payment methods. Maintain integration documentation, API guides, and onboarding checklists. POC for product & integration related issues raised by merchants, sales team, and other stake holders in the organization. Manage and resolve transaction, settlement, and reconciliation issues; work with tech team, scheme/network teams on quick resolution. Monitor key product/platform KPIs (approval rates, decline reasons, integration turnaround time, ticket SLAs). Support incident management for production issues impacting acquiring services. Independently manage merchant integration migrations. Work closely with Product Managers on merchant feedback to translate into product requirements and improvements. Rollout of new product features (e.g., new payment methods, checkout flows, risk/fraud controls). Ensure integrations with UAE Central Bank (CBUAE) and mandates from schemes are met within timelines. Should independently be able to explain integration and product features to merchants and partners. Should be able to understand omni-channel payment APIs and implement them across payment channels.