IT Support

About us Wycon Cosmetics is an Italian beauty brand founded in 2009 by Gianfranco Satta and Raffaella Pagano, with the vision of making high-quality make-up accessible by combining innovation, performance, and Made in Italy style. Today, Wycon Cosmetics operates over 300 stores worldwide, with an established presence across strategic markets in Europe, Asia, the Middle East, and North Africa, supported by an ambitious international expansion plan. Our 2026 Awards • Best Visual Experience • Best Retailer Elite Role Overview The IT (Information Technology) Department at Wycon Cosmetics is looking to strengthen its systems area by adding 1 IT Support / Help Desk Specialist to the team. Quickly integrating into the department, the candidate will support the configuration of corporate IT devices and provide first-level assistance via a ticketing system. Key Responsibilities • Tier I and Tier II Help Desk support activities • Providing remote technical assistance • Configuration of corporate assets and workstations (computers, mobile phones, desk phones, email accounts, etc.) • Installation and maintenance of client operating systems and software applications (Windows, macOS, Microsoft Office Suite, etc.) • Monitoring and managing tickets within the IT Help Desk department to ensure quick response times and effective resolutions Candidate Profile • Degree in Computer Science, Computer Engineering (or equivalent skills/experience) • Strong command of core IT tools and systems • Good knowledge of English (both written and spoken) • Strong communication, interpersonal, and problem-solving skills • Educational background in technical/scientific disciplines • Knowledge of a second foreign language (French, Spanish, or Portuguese) is considered a plus The ideal candidate has previous experience in a similar role; however, entry-level candidates will also be considered What We Offer • Opportunity to join a fast-growing international company • Exposure to global markets and international expansion projects • Professional development and growth opportunities • Collaboration with cross-functional and international teams • Direct contribution to the global launch of innovative beauty products Employment Details • Compensation: Package and level will be aligned with experience and seniority. • Contract type: Full-time • Location: Dubai, UAE – On-site This job posting is open to all genders, ages, and nationalities, in compliance with applicable equal opportunity regulations. Show more Show less

Degree in Computer Science, Computer Engineering (or equivalent skills/experience). Strong command of core IT tools and systems. Good knowledge of English (both written and spoken). Strong communication, interpersonal, and problem-solving skills. Educational background in technical/scientific disciplines. Knowledge of a second foreign language (French, Spanish, or Portuguese) is considered a plus. The ideal candidate has previous experience in a similar role; however, entry-level candidates will also be considered.

Tier I and Tier II Help Desk support activities. Providing remote technical assistance. Configuration of corporate assets and workstations (computers, mobile phones, desk phones, email accounts, etc.). Installation and maintenance of client operating systems and software applications (Windows, macOS, Microsoft Office Suite, etc.). Monitoring and managing tickets within the IT Help Desk department to ensure quick response times and effective resolutions.