IT Support Office

Role Description This part-time remote IT Support Officer role provides technical and administrative support to ensure smooth operation of digital tools and systems used in Green Skills for Hydrogen activities. Responsibilities include responding to support requests from staff and partners, troubleshooting basic hardware and software issues, and assisting with user account setup and access management for online platforms. The role involves maintaining accurate records of support tickets, preparing simple reports on recurring issues, and coordinating with external IT providers when needed. The IT Support Office team member also helps with onboarding users to VET platforms, supports virtual meetings and webinars, and contributes to improving internal processes for efficient digital collaboration. Qualifications • Candidates should possess strong Communication and Customer Service skills to respond to support requests clearly and professionally. • Candidates should possess Administrative Assistance and Office Administration skills to manage documentation, ticket logs, and routine office workflows. • Candidates should possess basic Accounting and administrative skills to support simple budget tracking or invoice processing related to IT services. • Candidates should possess fundamental IT literacy, including familiarity with office productivity tools, videoconferencing platforms, and cloud-based collaboration systems. • Relevant experience in technical support, administration, or coordination roles, preferably within education, training, or EU-funded projects, is beneficial. • Ability to work independently in a remote setting, manage time effectively, and collaborate with a distributed, multicultural team. • Knowledge of or interest in the hydrogen, renewable energy, or green skills sectors is an advantage. Show more Show less

This part-time remote IT Support Officer role provides technical and administrative support to ensure smooth operation of digital tools and systems used in Green Skills for Hydrogen activities. Responsibilities include responding to support requests from staff and partners, troubleshooting basic hardware and software issues, and assisting with user account setup and access management for online platforms. The role involves maintaining accurate records of support tickets, preparing simple reports on recurring issues, and coordinating with external IT providers when needed. The IT Support Office team member also helps with onboarding users to VET platforms, supports virtual meetings and webinars, and contributes to improving internal processes for efficient digital collaboration.