Data Center Manager, Data Center Operations (DCO), AWS

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level. You have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. Key job responsibilities SAFETY • Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture. DATA CENTER OPERATIONS (DCO) You Will Guide a Team Of Technical Professionals To Support This Work, As Well As Frequent Engagement In The Following Activities • Prioritize and assign trouble tickets to Data center technicians and operators • Routinely review ticket queues for large events and act accordingly • Educate, train, and guide Data Center Operations Technicians in best practices relating to resolving service owner issues • Manage and deliver mid-size projects • Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA) • Manage a diverse team of Data Center Technicians with varying skills • Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations • Participate in on-call rotation for emergency calls • Write and deliver performance reviews for staff About The Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications • 9+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent • Experience in Business English skills, both verbal and written • 5+ years of direct people management experience Preferred Qualifications • Experience with Information Technology (IT) infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices • Bachelor’s degree in IT related field, relevant certifications or equivalent professional experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Data Services Emirates LLC Job ID: A10438388 Show more Show less

9+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics or equivalent. 5+ years of direct people management experience. Preferred: experience with IT infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles.

Lead and manage a diverse team of Data Center Technicians and Operators in 24/7 operations. Prioritize and assign trouble tickets, review large event queues, and guide technicians in resolving service owner issues. Manage and deliver mid-size projects and develop policies and procedures to meet industry best practices and SLA requirements. Conduct performance reviews, mentor staff, maintain on-call schedules, coordinate vacations, participate in on-call rotations for emergencies, and contribute to site-level project work. Create and maintain documentation, innovate solutions, and drive continuous improvement in data center space.