Operations Manager, Securities Services Operations (UAE national only)

Some Careers Grow Faster Than Others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. In this role you will • Actively contribute to product evolution by proposing ideas for improving existing products or services. • Ensure no operational loss due to errors. • Ensure error records are maintained/ updated on a regular basis. • Assist in implementing process improvements and system enhancements that are simple and achievable. Perform process review and identify best practices. Create more capacity by increasing the efficiency and productivity. • Ensure full client satisfaction and achievement of agreed service standards • Ensure smooth operations within onshore with the aim of improving efficiencies and reducing risks. • Obtain at least a "satisfactory" or better audit rating where an audit of your business unit is undertaken. All High-Risk audit points to be cleared in line with agreed deadlines • Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. • Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. • Liaise continuously with all the issuers and ensure adequate and accurate information is received on all corporate actions. • Liaise continuously with the depositories and ensure the entitlements are received on the pay date. No entitlements should be due for receiving beyond the pay date To be successful in the role, you should meet the following requirements: • Knowledge of banking or financial services is essential. A basic understanding of the security services industry would be an advantage • Fluent spoken and written English communication skills • Mature, self-motivated and able to work independently • Good presentation and analytical skills • Proficient in Microsoft Office applications • Strong influencing and interpersonal skills with the ability to establish productive relationships with a wide range of internal and external stakeholders • A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE) You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited. Show more Show less

Knowledge of banking or financial services is essential. A basic understanding of the security services industry would be an advantage. Fluent spoken and written English communication skills. Mature, self-motivated and able to work independently. Good presentation and analytical skills. Proficient in Microsoft Office applications. Strong influencing and interpersonal skills with the ability to establish productive relationships with a wide range of internal and external stakeholders. A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

Actively contribute to product evolution by proposing ideas for improving existing products or services. Ensure no operational loss due to errors. Ensure error records are maintained/ updated on a regular basis. Assist in implementing process improvements and system enhancements that are simple and achievable. Perform process review and identify best practices. Create more capacity by increasing the efficiency and productivity. Ensure full client satisfaction and achievement of agreed service standards. Ensure smooth operations within onshore with the aim of improving efficiencies and reducing risks. Obtain at least a "satisfactory" or better audit rating where an audit of your business unit is undertaken. All High-Risk audit points to be cleared in line with agreed deadlines. Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Liaise continuously with all the issuers and ensure adequate and accurate information is received on all corporate actions. Liaise continuously with the depositories and ensure the entitlements are received on the pay date. No entitlements should be due for receiving beyond the pay date.