Spa Receptionist

Additional Information Job Number 26088325 Job Category Spa Location Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Start Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers. The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. Job Requirement: To oversee front desk operations, ensure seamless guest experiences, and support the spa team by providing leadership, training, and guidance while maintaining high standards of service, cleanliness, and efficiency. Key Duties and Responsibilities: Guest Experience & Operations • Conduct general receptionist duties, ensuring a warm and professional welcome for all guests. • Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction. • Establish and maintain string relationships with guests to encourage loyalty and repeat business. • Ensure the reception area, associated equipment, and workspaces are clean, organized, and well-maintained at all times. • Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests. • Ensure all guest bookings, confirmations, and follow-ups are completed efficiently. • Monitor guest preferences and feedback to personalize service and enhance guest satisfaction. Team Leadership & Training • Provide on-the-job training to new team members, ensuring they understand all reception procedures, spa standards, and service expectations. • Act as a role model, leading by example in professionalism, guest service, and teamwork. • Actively motivate and support the team to upsell spa treatments and retail products to maximize revenue. • Assist in scheduling and rostering to ensure optimal coverage and smooth operations Financial & Administrative Duties • Handle the billing system accurately, ensuring compliance with accounting policies and procedures. • Assist in monitoring financial performance, providing reports, and identifying opportunities for revenue growth. • Support inventory management for spa retail products, ensuring proper stock levels and reporting any discrepancies. • Complete all assignments as required by the Director of Spa within the given deadlines. Compliance & Professionalism • Respond to changes in a positive manner and remain flexible to the needs of the business. • Ensure compliance with company’s policies and procedures, particularly regarding fire, hygiene, health, and safety. • Uphold high standards of personal grooming and professional appearance as per company guidelines. • Foster a positive and collaborative working environment by maintaining strong relationships with colleagues across the departments Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: 2 years related work experience in luxury brands. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 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Preferred Qualifications include a High school diploma or G.E.D. equivalent and 2 years of related work experience in luxury brands.

Guest Experience & Operations: conduct general receptionist duties, provide a warm and professional welcome, resolve guest complaints promptly, establish relationships to encourage loyalty, keep the reception area clean and organized, maintain knowledge of spa treatments and promotions, ensure bookings and confirmations are managed efficiently, and monitor guest preferences to personalize service.\n\nTeam Leadership & Training: provide on-the-job training to new team members on reception procedures and spa standards, lead by example in professionalism and teamwork, motivate the team to upsell spa treatments and retail products, assist in scheduling and rostering to ensure optimal coverage.\n\nFinancial & Administrative Duties: handle the billing system accurately, monitor financial performance and identify revenue opportunities, assist with inventory management for spa retail products, complete assignments from the Director of Spa within deadlines.\n\nCompliance & Professionalism: adapt to business needs positively, ensure policy and safety compliance, uphold high grooming and professional appearance standards, foster a positive, collaborative cross-departmental environment.