Institutional Relationship Manager (Crypto) [Dubai-based]

Institutional Relationship Manager (Crypto) [Dubai-based] About the Company: We are one of the world's earliest and most established digital asset platforms, serving tens of millions of users across global markets. Consistently ranked among the top exchanges worldwide, we support a comprehensive suite of trading and wealth management products across thousands of digital assets. With thousands of employees spanning key financial hubs globally, we operate with a remote-first, high-autonomy culture that attracts talent who thrive in fast-moving, intellectually demanding environments. We are building the financial infrastructure of the next era of the internet — and we're looking for exceptional finance professionals to help shape it. The Role: The institutional business is entering its next stage of growth, and our company is building a dedicated relationship management function focused exclusively on institutional clients. The objective is to deepen client relationships, increase wallet share, and deliver best-in-class coverage across a sophisticated institutional client base. What You'll Own • Manage a portfolio of institutional clients — trading firms, funds, market makers, and family offices — as their primary point of contact at our company. • Deepen and grow relationships: understand each client's trading needs, identify opportunities across our product suite, and drive activation, retention, and share of wallet. • Coordinate internal resources across product, operations, and support to resolve client needs quickly and deliver a seamless institutional experience. • Gather structured client feedback and channel it into product and process improvements — you're the client's voice inside our company. • Help shape the account management function itself: coverage models, engagement cadences, and best practices for a growing team. Who We're Looking For • 3–7 years of experience managing institutional clients — this is a relationship management role, not a customer service role, and we're specifically looking for people who have owned institutional relationships end to end. • Backgrounds we're open to: crypto exchanges, crypto buy-side (funds, trading firms, market makers), or strong TradFi profiles (prime brokerage, institutional coverage) looking to move into crypto. • Experience in the crypto space with an existing network of institutional contacts is a strong plus. • Commercially sharp: you know how to grow an account, not just maintain it. • Comfortable operating in a fast-moving, less-structured environment — you see ambiguity as room to build. • English is mandatory; bilingual preferred. Why Join This role offers the opportunity to help shape a growing institutional business within a globally recognized digital asset platform. Successful candidates will enjoy significant ownership, close collaboration with senior leadership, and the chance to influence how institutional clients are served as the business continues to scale globally. Show more Show less

3–7 years of experience managing institutional clients. Backgrounds in crypto exchanges, crypto buy-side (funds, trading firms, market makers), or strong TradFi profiles (prime brokerage, institutional coverage) looking to move into crypto. Experience in the crypto space with an existing network of institutional contacts is a strong plus. English is mandatory; bilingual preferred.

Manage a portfolio of institutional clients (trading firms, funds, market makers, family offices) as the primary point of contact. Deepen and grow relationships by understanding each client's trading needs, identifying opportunities across the product suite, and driving activation, retention, and share of wallet. Coordinate internal resources across product, operations, and support to resolve client needs quickly and deliver a seamless institutional experience. Gather structured client feedback and channel it into product and process improvements. Help shape the account management function itself: coverage models, engagement cadences, and best practices for a growing team.