Mobile App - Business Analyst (Airline)

The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit https://www.cognizant.com/consulting Purpose • This role reports to the Senior Product Manager and is responsible for the development of airline mobile app and ensure the app drives key digital KPIs. This is a key product area in the organization’s digital space and is the primary customer facing digital landscape. • The role interacts with the Digital and Ecommerce team and ensures that the priorities set by the business are collected in the form of requirements and are implemented successfully by the team. • This role will work with the Senior Product Manager to serve as the customer proxy and will support in driving the scrum team to ensure the growth and of the airline mobile capabilities across the customer journey. • This role is part of an Agile Release Train and needs to ensure strong ability to work closely with other Product Owners, managing dependencies and contributing to a collaborative development environment to ensure features are rolled out end to end. • This role is a core team member of the agile scrum team. They will work with 1 – 2 scrum teams and will ensure the team(s) understands the required features and functionality of products to be delivered in each iteration. The role is responsible for defining and prioritising the user stories in the team backlog. They drive quality control and will validate that the stories delivered meet the defined acceptance criteria. • The role will also need to work closely with solution architects, UI/UX professionals and content development professionals to minimise any gaps when a feature is released to customers. Accountabilities • Work with the Senior Product Manager to deliver the product strategy, vision and roadmap • Manage the team backlog as part of Iteration Planning, including coordinating dependencies with other Product Owners. Responsible for accepting the final Iteration Plan • Continuously improve the backlog with the team, ensure all items are clearly described, estimated, and prioritised • Ensure the scrum team understands the required features and functionality to be delivered in each iteration • Responsible for detailing features and user stories with acceptance criteria and acceptance tests • Responsible to ensure business acceptance of features and user stories, this includes validating that the stories meet the acceptance criteria, persistent acceptance tests, and that they comply with the Definition of Done (DoD) • Provide regular demos with the team ensuring the most critical aspects are shown and validated with the stakeholders • Facilitate the iteration retrospectives and drive discussions on what can be improved to increase the velocity and quality • Follow and partake in all the SAFe Agile product cadences including PO Sync, Program Backlog Refinement, WSJF, Sprint Planning and PI Planning representing the product area fully. • Manage and keep up to date the team’s backlog, product roadmap, program Kanban and all relevant artifacts to ensure the product development is communicated across leadership, business stakeholders and development team. Education & Experience • 5+ years’ experience working in product development or as a Product Owner • Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent • Certification in SAFe Product Owner or equivalent is desirable • Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management • 2+ years’ experience in handling Adobe Experience Manager (AEM) and features development on this tech stack • 2+ years’ experience in using JIRA and maintaining sprint backlog, epics, features and user stories. • Demonstrated success in defining, delivering and launching products • Technical and business operations knowledge with proven ability to drive solutions • Strong ability to analyse data and drive feature development based on relevant data analytics • Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization • Strong business stakeholder management skills with ability to handle prioritized requirements and to ensure highest value is achieved at all times Show more Show less

Education & Experience: 5+ years’ experience working in product development or as a Product Owner; Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent; Certification in SAFe Product Owner or equivalent is desirable; Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management; 2+ years’ experience in handling Adobe Experience Manager (AEM) and features development on this tech stack; 2+ years’ experience in using JIRA and maintaining sprint backlog, epics, features and user stories; Demonstrated success in defining, delivering and launching products; Technical and business operations knowledge with proven ability to drive solutions; Strong ability to analyse data and drive feature development based on relevant data analytics; Recognized as an active team player with excellent communication and coordination skills; Strong business stakeholder management skills with ability to handle prioritized requirements and to ensure highest value at all times.

Accountabilities: Deliver the product strategy, vision and roadmap in collaboration with the Senior Product Manager; Manage the team backlog as part of Iteration Planning, coordinating dependencies with other Product Owners and accepting the final Iteration Plan; Continuously improve the backlog with clear descriptions, estimates and prioritization; Ensure the scrum team understands required features and functionality for each iteration; Detail features and user stories with acceptance criteria and acceptance tests; Ensure business acceptance of features, validate acceptance criteria and ensure Definition of Done; Provide regular demos to stakeholders; Facilitate iteration retrospectives to improve velocity and quality; Align with SAFe Agile cadences (PO Sync, Program Backlog Refinement, WSJF, Sprint Planning and PI Planning); Maintain and update the team backlog, product roadmap, program Kanban and relevant artifacts for clear communication across leadership, stakeholders and the development team.