Business Analyst (System Integration/ UAT)

Responsibilities: • Coordinate system-related projects by tracking milestones, deliverables, risks, and dependencies while ensuring timely completion of project activities. • Gather, document, analyze, and validate business and functional requirements through stakeholder discussions and workshops. • Act as the primary point of contact between business users, technical teams, and external vendors for system enhancements, bug fixes, deployments, and issue resolution. • Provide first-level business support for system users, including user onboarding, access management, permission updates, and issue tracking. • Prepare and coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and validation of system enhancements prior to production deployment. • Maintain comprehensive system documentation, including BRDs, FRS documents, process flows, user manuals, change requests, release notes, and project trackers. • Monitor vendor performance, follow up on project deliverables, and ensure adherence to agreed timelines and requirements. • Identify opportunities for process improvements, automation initiatives, and system enhancements to support digital transformation objectives. • Prepare project status reports, meeting minutes, action logs, and stakeholder communications as required. Show more Show less