Guest Relations Supervisor

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Key Duties And Responsibilities Employees at Anantara Dubai Palm always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: • Oversee the daily Guest Relations operations for the Resort & Residences, ensuring exceptional service and memorable guest experiences. • Deliver personalized guest service by managing arrivals, departures, VIPs, guest preferences, and special requests. • Handle guest enquiries, feedback, complaints, and service recovery promptly to maximize guest satisfaction and loyalty. • Ensure guests receive accurate information regarding resort facilities, services, activities, promotions, and local attractions. • Coordinate with Front Office, Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences. • Maintain accurate guest records, Front Office documentation, billing, and operational reports in accordance with company policies and procedures. • Lead, coach, train, and mentor the Guest Relations team while promoting service excellence and continuous development. • Drive guest engagement by promoting resort facilities, Food & Beverage, Spa, Recreation, and other hotel services. • Ensure compliance with hotel standards, policies, health, safety, security, and operational procedures. • Foster a positive and collaborative team environment while maintaining a professional image and performing any additional duties assigned by management. Not the right fit? Set up email alerts as new job postings become available that meet your interest! Show more Show less

Oversee the daily Guest Relations operations for the Resort & Residences, ensuring exceptional service and memorable guest experiences. Deliver personalized guest service by managing arrivals, departures, VIPs, guest preferences, and special requests. Handle guest enquiries, feedback, complaints, and service recovery promptly to maximize guest satisfaction and loyalty. Ensure guests receive accurate information regarding resort facilities, services, activities, promotions, and local attractions. Coordinate with Front Office, Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences. Maintain accurate guest records, Front Office documentation, billing, and operational reports in accordance with company policies and procedures. Lead, coach, train, and mentor the Guest Relations team while promoting service excellence and continuous development. Drive guest engagement by promoting resort facilities, Food & Beverage, Spa, Recreation, and other hotel services. Ensure compliance with hotel standards, policies, health, safety, security, and operational procedures. Foster a positive and collaborative team environment while maintaining a professional image and performing any additional duties assigned by management.