Customer Service Specialist

We have an immediate opportunity for "Contact Center Agent". Please let me know if you're interested kindly send me your CV to [email protected] 🚀Title: Contact Center Agent 📍Location : Ras Al Khaimah - onsite 🗓Duration : 3 to 4 months Temporary contract (6 days a week) ⏰ Notice Period: Immediate joiner only 💳 Visa : Must have Own visa / Sponsor visa / Residence visa (who can take care of their own) 🎗️ Functional Skills Contact Centre / Customer Service experience Banking or Financial Services exposure (preferred) Digital and Mobile Banking support knowledge Call handling and objection management skills Customer issue resolution and troubleshooting Basic understanding of banking products and services 🎗️ Behavioral Competencies Strong communication skills (English; Arabic) Customer-centric mindset Ability to work under pressure during peak volumes Problem-solving and analytical thinking Adaptability and willingness to learn quickly Professionalism and empathy in customer interactions 🎗️ Technical Skills Systems and application navigation CRM and telephony platform experience Digital channel and mobile app support Basic troubleshooting and process guidance 🎗️ Expected Benefits Stabilize service levels during the Project Oxygen rollout period Reduce customer wait times and abandonment rates Improve first-contact resolution and customer satisfaction Provide dedicated support for new application-related inquiries Minimize operational risk associated with sudden volume surges Protect customer experience while long-term staffing and digital adoption plans mature Interested candidates send me your Cv along with below details: Expected salary: Visa/ Work Permit: Notice Period: Current Location: Show more Show less

Functional Skills: Contact Centre / Customer Service experience; Banking or Financial Services exposure (preferred); Digital and Mobile Banking support knowledge; Call handling and objection management skills; Customer issue resolution and troubleshooting; Basic understanding of banking products and services. Behavioral Competencies: Strong communication skills (English; Arabic); Customer-centric mindset; Ability to work under pressure during peak volumes; Problem-solving and analytical thinking; Adaptability and willingness to learn quickly; Professionalism and empathy in customer interactions. Technical Skills: Systems and application navigation; CRM and telephony platform experience; Digital channel and mobile app support; Basic troubleshooting and process guidance.