Driver - Front Office

Job Description We are currently seeking for passionate and dynamic guest focused Hotel Driver who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. This position is based at Al Bandar Rotana & Al Bandar Arjaan By Rotana. As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as- • Ensure guests are greeted upon arrival • Open car doors for arriving and departing guests and escort them to the lobby • Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries • Ensure effective handover is done, gaining information from earlier shift • Forward all guest complaints or problems to the manager on duty • Perform any trips and drives with the hotel car / bus as requested • Control all guests’ car keys • Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader • Establish, promote and maintain good public relations while meeting or exceeding guest expectations • Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum • Ensure that airport / crew transportation flow is maintained effectively Skills Education, Qualifications & Experiences You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License (Heavy Bus / Truck) and be well versed with the country traffic laws. Knowledge & Competencies The ideal candidate will be a well presented, an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies- Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork Show more Show less

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License (Heavy Bus / Truck) and be well versed with the country traffic laws.

Greet guests on arrival and open car doors; escort guests to the lobby; maintain knowledge of hotel services and respond to queries; ensure proper handovers between shifts; forward guest complaints to the manager on duty; perform trips and drives with hotel car/bus as requested; manage guests' car keys; handover to night shift; maintain good public relations; manage parking spaces and keep areas clean; oversee airport/crew transportation flow.