Guest Relations Coordinator

Welcome to haus & haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales & Leasing, Short Term & Holiday Rentals, Off Plan & Investments, Property Management and Commercial Properties in Dubai. We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism. We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative. What You'll Do • Managing a portfolio of up to 50 properties (area specific). • Coordinate any issues faced by the tenants on a daily basis. • Coordinate check ins and check outs for the guests on a 24 hour basis. • Schedule all housekeeping requirements. • Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams. • Responsible to maintain a high level of occupancy all year round. • Carrying out Inventory checks after guests leave the property. • Answer incoming leads via email, phone and WhatsApp for listings. • Responding to all enquiries on International platforms. • Facilitate viewings with clients. • Track, remind and collect any due rental payments. • Responsible to return clients security deposits. • Record all bookings and client's information in our PMS system. What You'll Need • Minimum 2 years experience in a similar role. • Driving license and car is a must. • Experience in Dubai is essential. • Experience and knowledge of the Dubai Real Estate market is preferred. • Strong negotiation and consultative sales skills. • Proven experience improving customer satisfaction. • Excellent communication skills, with a high proficiency in English. • Advanced troubleshooting and multi-tasking skills. If you meet the above criteria, you could be the superstar we have been looking for! Apply now or email us at [email protected] Show more Show less