Store Manager

Company Description Cheeky Monkeys is a unique children’s play and development center established in 2010. With a strong focus on early child development, we provide an electronics-free environment that promotes sensory integration, creativity, and imagination through activities like role-playing, arts and crafts, and interactive games. Our centers are designed as safe, clean spaces where children can learn, play, and celebrate under the guidance of our trained staff in early childhood development or performing arts. Cheeky Monkeys operates multiple award-winning locations across the UAE, fostering a Montessori-inspired atmosphere where children develop essential social and cognitive skills. For more information, visit www.cheekymonkeysuae.com or email [email protected]. Role Description We are looking for the candidates with prior Family Entertainment Center (FEC) experience. The Store Manager oversees the daily operations of Cheeky Monkeys retail and playland locations, ensuring smooth store functioning, exceptional customer experiences, and strong commercial performance. This role leads and develops the store team, drives sales growth, maintains operational discipline, and ensures compliance with company policies, SOPs, and safety standards. The Store Manager manages staffing, inventory, events, and guest experience while fostering a positive, high‑performance culture. The role is accountable for operational excellence, team leadership, financial accuracy, and maintaining a safe, engaging environment for children and families. Duties and Responsibilities (including but not limited to): 1) Operational Management • Oversee daily store operations, ensuring smooth functioning across all departments. • Maintain high standards of cleanliness, hygiene, health & safety, and F&B operations. • Develop staff schedules, manage attendance, and ensure optimal staffing levels. • Manage inventory, procurement, and stock to minimize wastage and ensure availability. • Oversee online party bookings, coordinate events, and execute special activities to maximize guest engagement. • Ensure opening, closing, and daily operational checklists are completed accurately. 2) Financial & Performance Oversight • Manage financial operations including cash handling, POS settlements, and daily reconciliation. • Monitor and analyze key performance indicators (KPIs) such as sales, guest satisfaction, safety incidents, and operational efficiency. • Implement strategies to achieve sales targets, optimize operations, and enhance guest experience. • Ensure adherence to budgets, cost controls, and resource optimization. • Identify operational issues proactively and implement effective solutions.Reliability & Accountability. 3) Reliability & Accountability • Report on time, complete assigned tasks efficiently, and demonstrate dependability. • Maintain a safe, clean, and organized store environment in line with brand standards. • Ensure compliance with company policies, safety standards, and operational procedures. • Uphold accountability for store performance, team conduct, and operational outcomes. 4) Professionalism & Compliance • Maintain professional appearance, personal hygiene, and behavior in accordance with company standards. • Comply with HR policies, attendance requirements, and the company’s code of conduct. • Follow Standard Operating Procedures (SOPs) in all operational tasks with accuracy and consistency. • Handle sensitive information responsibly and uphold ethical standards. • Ensure adherence to workplace safety rules and emergency procedures. 5) Customer Service & Guest Experience • Deliver courteous, responsive, and helpful service to guests and colleagues. • Build and maintain strong customer relationships, proactively addressing complaints and concerns. • Monitor guest experience, resolve escalated issues, and maintain high satisfaction standards. • Adapt to changing guest requirements and operational needs to ensure a seamless experience. • Ensure the store environment is welcoming, child‑friendly, and aligned with brand expectations. 6) Team Leadership & Collaboration • Lead, motivate, and manage team members to achieve operational and service excellence. • Coach and develop staff through training, mentoring, and performance feedback. • Foster teamwork, positive communication, and professionalism across all departments. • Work cooperatively with colleagues and cross‑functional teams to achieve operational goals. • Support staff onboarding and ensure all team members are trained on SOPs and safety protocols. Educational Qualifications & Experience Requirements: • Minimum Bachelors Degree is mandatory (Copy of the documents needs to be submitted as a part of hiring process). • Minimum 3 years of experience in retail store operations management within UAE. • Strong knowledge and experience in customer service and guest management is required Show more Show less