Customer Service Supervisor

Job Description • Support the sales process by providing timely, error-free quotes that contribute to revenue generation. • Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach. • Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth. • Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards. • Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements. • Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings. Job Requirements • Minimum 5 years’ experience in the same role. • Graduate of any management-related courses. • Good negotiation, time-management, multi-tasking skills • Excellent English communication skills. • Proficient with MS Office applications and able to learn new software quickly. Show more Show less