Manager - Operational Readiness

Qiddiya Investment Company is seeking an experienced Manager - Operational Readiness to ensure successful operational launches of our projects within the entertainment and leisure sector. This role is critical in coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences. Key Responsibilities • Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines • Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch • Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units • Design and implement training programs to prepare staff for operational roles and service excellence • Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance • Drive continuous improvement by analyzing operational processes and recommending enhancements • Champion guest-centric operational strategies to enhance visitor satisfaction Requirements • Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field • Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors • Strong project and stakeholder management skills with ability to lead cross-functional teams • Proven experience in risk identification and mitigation within operational contexts • Excellent communication, analytical, and problem-solving skills • Experience designing and delivering staff training programs • Ability to work in a fast-paced environment managing multiple priorities • Familiarity with Saudi Arabian business environment and culture is preferred Benefits Comprehensive benefits package Show more Show less

Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field; Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors; Strong project and stakeholder management skills with ability to lead cross-functional teams; Proven experience in risk identification and mitigation within operational contexts; Excellent communication, analytical, and problem-solving skills; Experience designing and delivering staff training programs; Ability to work in a fast-paced environment managing multiple priorities; Familiarity with Saudi Arabian business environment and culture is preferred.

Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines; Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch; Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units; Design and implement training programs to prepare staff for operational roles and service excellence; Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance; Drive continuous improvement by analyzing operational processes and recommending enhancements; Champion guest-centric operational strategies to enhance visitor satisfaction.