Anotech
Doha, QatarPosted 5 days ago
Job Purpose: Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported. Qualifications And Experience: • Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. • Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. • Understanding for Network Design / Call routing / PRI / BRI. • Understanding for Telecom Environment & Connectivity & Call flows. • Basic understanding for IP -Networking. • Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. • Understanding for ICM Scripting & Call manager • Voice Gateway Configuration. Skillset: • SQL Server • CVP • Quality Management and Call Recording in contact Center. • Interpersonal skills • Team orientation • Communication skills • Technology understanding capability • Project and staff management Show more Show less
Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. Understanding for Network Design / Call routing / PRI / BRI. Understanding for Telecom Environment & Connectivity & Call flows. Basic understanding for IP -Networking. Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. Understanding for ICM Scripting & Call manager. Voice Gateway Configuration.
Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
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