IT Services & Operations Director

IT Services & Operations Director To oversee and strategically align the IT services, operations, data, service, and network management initiatives to drive operational excellence, enhance data integrity, and support the organization’s technological growth and innovation plans. • Key Accountabilities: IT Services & Operations Management • Drive the review and evaluation of existing IT Services & Operations designs within JCDC to determine current capability and introduce potentially relevant improvement initiatives. • Lead the design and implementation of business continuance and disaster recovery plans/processes to protect IT Services & Operations and promote recovery in the Technology sector. • Oversee the design and implementation of servers, virtualization, operating systems, database systems, storage, backup, and archiving systems to safeguard compliance with IT and digital business requirements and requests. • Manage the provision of third-level technical and IT support to employees (e.g., printing, VPN configuration, laptop issues, etc.), including evaluating IT Services & Operations requests to ensure operational efficiency across the IT and Digital department. • Lead the implementation of technological solutions to provide IT Services & Operations as a Service (IaaS). • Design and oversee the maintenance of testing platforms that reflect the current live environment of critical systems to ensure accurate, reliable testing and validation of system performance, stability, and functionality before deployment, minimizing risks and enhancing the overall quality of critical systems. • Lead the evaluation, design, and execution of testing tools and methodologies, including leading capacity management, database systems tuning, optimization, and periodic health checks activities to safeguard Technology & Digital standards and requirements. IT Data Centre Management • Monitor and manage data center infrastructure, ensuring high availability, performance, and reliability to minimize downtime and maintain optimal operations. • Implement and maintain robust security measures, enhancing data security and compliance to protect against unauthorized access and cyber threats. • Optimize energy usage and cooling systems, reducing operational costs and environmental impact while preventing overheating and hardware failure. • Develop and execute comprehensive disaster recovery plans, ensuring business continuity and data integrity by enabling quick recovery from disruptions or disasters. • Conduct capacity planning and resource management, maintaining scalability and flexibility to meet organizational needs without overprovisioning or underutilizing assets. IT Service Management • Lead the departmental operations and partner with executive leadership to provide technical and business guidance to ensure objectives are clear to all involved parties. • Review and monitor the quality of project deliverables, oversee service tracking, and ensure processes are understood, adhered to, and institutionalized for consistent, high-quality service. • Develop the measurements and reporting mechanisms to track progress and identify service process corrections as needed in the quest for predictable, high-quality service delivery. • Establish and ensure reporting occurs, including tracking and communicating schedule changes, delays, and accelerations for initiatives and service delivery. IT Network Management • Oversee the Network Management department and ensure that network services in development, test, and production environments are monitored, maintained, and operational in line with JCDC standards and policies. • Lead a team responsible for network design, connectivity, security analysis, design and implementation, network management, definition, and standards coordination to ensure timely and accurate execution. • Verify effective execution of changes to infrastructure and platforms within agreed timeframes to minimize system downtime. • Drive the writing of a network recovery plan to ensure staff is aware of the steps to take in case of a breakdown or security incident. Strategy Development and Implementation • Develop and direct the implementation of the department strategy, ensuring alignment with the divisional strategy, JCDC’s vision, mission, and corporate objectives. • Ensure that department strategy and related strategic plans are developed and implemented in accordance with the organization's vision and mission. • Ensure the provision of subject matter expertise for the assigned domain and provide counsel to JCDC leadership on all related areas to facilitate the achievement of JCDC’s strategy and divisional strategies. Leadership • Manage the effective achievement of assigned objectives through the leadership of the assigned section by setting individual objectives, managing performance, and developing and motivating staff to maximize sectional performance. • Lead the talent development