Administrator - Microsoft PowerBI,Windows Powershell, Python

Job Description Administrator - Microsoft PowerBI,Windows Powershell, Python Others, Ar Riyāḍ Job Summary The Support Operations Administrator plays a crucial role in ensuring high-quality support and operations within the organization. This position is responsible for independently resolving tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency. Key Responsibilities 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Power Bi Reporting And Powershell Scripting To Ensure Compliance. 2. Provide On-Call Technical Support For Escalated Issues By Utilizing Powershell For Automation And Troubleshooting, And Perform Root Cause Analysis To Identify Solutions. 3. Enhance Operational Efficiency By Contributing To Value-Added Activities Such As Updating The Knowledge Base And Delivering Training Sessions To New Team Members. 4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla) By Efficiently Leveraging Power Bi For Data Visualization And Powershell For Task Automation. 5. Ensure A Positive Customer Experience By Achieving First Call Resolution (Fcr) And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills. Skill Requirements 1. Proficient In Power Bi For Data Analysis And Reporting. 2. Strong Knowledge Of Powershell For Task Automation And System Management. 3. Familiarity With Python For Scripting And Data Manipulation. 4. Solid Understanding Of Customer Support Processes And Ticketing Systems. Other Requirements 1. Optional But Valuable Certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Power Platform Fundamentals Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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Proficient in Power BI for data analysis and reporting. Strong knowledge of PowerShell for task automation and system management. Familiarity with Python for scripting and data manipulation. Solid understanding of customer support processes and ticketing systems. Other requirements: Optional but valuable certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Power Platform Fundamentals

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Power Bi Reporting And Powershell Scripting To Ensure Compliance. 2. Provide On-Call Technical Support For Escalated Issues By Utilizing Powershell For Automation And Troubleshooting, And Perform Root Cause Analysis To Identify Solutions. 3. Enhance Operational Efficiency By Contributing To Value-Added Activities Such As Updating The Knowledge Base And Delivering Training Sessions To New Team Members. 4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla) By Efficiently Leveraging Power Bi For Data Visualization And Powershell For Task Automation. 5. Ensure A Positive Customer Experience By Achieving First Call Resolution (Fcr) And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills.