Assistant Manager - Quality & Performance

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Assistant Manager - Quality & Performance Date: 22 Oct 2026 Custom Field 1: 736209 Location: Riyadh, SA Facility: Technology & Engineering Job Description OVERVIEW Job Title Assistant Manager Job Code Grade I4 Group Government Products Division Technology Department Design Sys & BI Unit - ROLE PURPOSE The aim is to state the overall significance of the job from the organization’s perspective. To lead and enhance quality and performance practices across digital products, services, and technology processes by establishing quality standards, monitoring performance measures, identifying improvement opportunities, and coordinating quality assurance activities. The role supports the delivery of reliable, high-quality technology solutions through performance analysis, root cause analysis, standards compliance, and continuous improvement, ensuring solutions meet business requirements, customer expectations, and Elm’s quality standards. KEY ACCOUNTABILITIES & ACTIVITIES This section describes the principal outputs required from the job. Key Accountabilities Key Activities Quality Management & Assurance Develop and maintain quality assurance practices, standards, and control mechanisms across technology products and services. Assess product and service quality against defined requirements and acceptance criteria. Coordinate quality reviews across relevant technology and product teams. Identify quality gaps and recommend corrective and preventive actions. Performance Measurement & Monitoring Define and monitor relevant performance measures, KPIs, and quality indicators for technology products and services. Analyze performance results to identify trends, deviations, and improvement opportunities. Establish performance monitoring mechanisms that provide visibility into quality and service effectiveness. Provide recommendations based on performance analysis and identified gaps. Quality Testing & Validation Coordinate functional and user acceptance testing activities for applicable digital solutions. Ensure testing approaches adequately validate business requirements and expected product behavior. Review testing results and follow up on identified quality issues. Support product and technical teams in confirming solution readiness before deployment. Root Cause Analysis & Problem Resolution Conduct structured root cause analysis for recurring quality, performance, and service issues. Identify underlying causes of performance deviations and quality deficiencies. Coordinate corrective actions with relevant product and technology stakeholders. Monitor remediation actions to ensure identified issues are addressed effectively. Standards Compliance & Quality Control Monitor compliance with applicable technology quality standards, internal requirements, and approved practices. Establish quality checkpoints across relevant stages of solution delivery. Identify deviations from established standards and recommend appropriate corrective actions. Support reviews and assessments aimed at maintaining consistency and quality across technology solutions. Performance Reporting & Management Insights Develop quality and performance dashboards, scorecards, and management reports. Present performance trends, quality findings, risks, and improvement opportunities in a clear and actionable manner. Ensure reported performance information is accurate, consistent, and suitable for management decision-making. Provide analytical insights that support prioritization of quality and performance improvement initiatives. Process Improvement & Operational Excellence Identify opportunities to improve technology processes, service quality, and delivery effectiveness. Apply structured process improvement methodologies to address performance and quality gaps. Coordinate improvement initiatives and monitor implementation progress. Evaluate improvement outcomes and promote sustainable enhancements across relevant processes. Stakeholder Collaboration & Continuous

Lead and enhance quality and performance practices across digital products, services, and technology processes by establishing quality standards, monitoring performance measures, identifying improvement opportunities, and coordinating quality assurance activities. Support the delivery of reliable, high-quality technology solutions through performance analysis, root cause analysis, standards compliance, and continuous improvement, ensuring solutions meet business requirements, customer expectations, and Elm’s quality standards. Develop and maintain quality assurance practices, standards, and control mechanisms across technology products and services. Assess product and service quality against defined requirements and acceptance criteria. Coordinate quality reviews across relevant technology and product teams. Identify quality gaps and recommend corrective and preventive actions. Define and monitor relevant performance measures, KPIs, and quality indicators for technology products and services. Analyze performance results to identify trends, deviations, and improvement opportunities. Establish performance monitoring mechanisms that provide visibility into quality and service effectiveness. Provide recommendations based on performance analysis and identified gaps. Coordinate functional and user acceptance testing activities for applicable digital solutions. Ensure testing approaches adequately validate business requirements and expected product behavior. Review testing results and follow up on identified quality issues. Support product and technical teams in confirming solution readiness before deployment. Conduct structured root cause analysis for recurring quality, performance, and service issues. Identify underlying causes of performance deviations and quality deficiencies. Coordinate corrective actions with relevant product and technology stakeholders. Monitor remediation actions to ensure identified issues are addressed effectively. Monitor compliance with applicable technology quality standards, internal requirements, and approved practices. Establish quality checkpoints across relevant stages of solution delivery. Identify deviations from established standards and recommend appropriate corrective actions. Support reviews and assessments aimed at maintaining consistency and quality across technology solutions. Develop quality and performance dashboards, scorecards, and management reports. Present performance trends, quality findings, risks, and improvement opportunities in a clear and actionable manner. Ensure reported performance information is accurate, consistent, and suitable for management decision-making. Provide analytical insights that support prioritization of quality and performance improvement initiatives. Identify opportunities to improve technology processes, service quality, and delivery effectiveness. Apply structured process improvement methodologies to address performance and quality gaps. Coordinate improvement initiatives and monitor implementation progress. Evaluate improvement outcomes and promote sustainable enhancements across relevant processes.