Fakeeh Care Group
- Establish long-term relationships with key clients to ensure their satisfaction and loyalty. - Gain a deep understanding of client needs and offer suitable solutions to enhance their experience. - Develop a relationship management strategy tailored to each client segment. - Foster trust and credibility by demonstrating expertise in IT solutions. - Coordinate with internal teams to ensure projects are delivered on time and within budget. - Monitor project progress and conduct regular updates with clients. - Organize regular meetings and workshops to enhance communication with clients and explore new opportunities. - Prepare and deliver presentations to clients on project status and E-Health. - Maintain an open line of communication to address any client inquiries or concerns promptly. - Study market trends and analyze competitors to identify new business opportunities. - Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share. - Conduct client satisfaction surveys to gather feedback and identify areas for improvement. - Identify upselling and cross-selling opportunities within existing client accounts. - Address client complaints promptly and effectively to ensure their complete satisfaction. - Work with technical teams to resolve any issues that arise during project execution. - Develop and implement processes for tracking and resolving client issues. - Act as a liaison between clients and internal teams to facilitate problem resolution. - Prepare periodic analytical reports on client relationship performance and provide improvement recommendations. - Measure key performance indicators (KPIs) related to client relationships. - Analyze client feedback and performance data to identify trends and insights. - Present findings to senior management to support strategic decision-making. - Provide training sessions for clients on new products and services. - Offer ongoing support to clients post-implementation to ensure successful adoption of solutions. - Collaborate with other departments to enhance service delivery and client satisfaction. - Participate in community outreach programs to build the company's reputation and client base. - This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities - Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values. - Actively contributing to continuous improvement initiatives, within the scope of the role. - Adherence to safety protocols and proactively seeking to address any job-related safety concerns. - Maintaining strict confidentiality of all sensitive information accessed or encountered during work. - Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats. - Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards. - Completion of mandatory education as per the requirement, at least one month prior to expiration. Requirements: Skills and Abilities: - Strong communication skills (verbal and written). - Ability to analyze data and provide evidence-based solutions. - Excellent organizational and time management skills. - Leadership abilities and capacity to influence. - Strategic thinking and effective decision-making. - Strong negotiation skills and ability to handle pressure. Experience: 3-5 years of experience in client relationship management, preferably within the software or tech industry. Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. Language: Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: N/A