Systems & Enablement Lead, Recruiting Operations

About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent across research, engineering, product, policy, and operations. OpenAI’s Recruiting Operations (RecOps) team provides the systems, workflows, and data foundation that power hiring at OpenAI. Within RecOps, the Systems & Enablement function owns the recruiting technology ecosystem—ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric. About the Role We are seeking a Systems & Enablement Lead, Recruiting Operations who will own high-impact operational support across recruiting workflows. This person will own intake, triage, enablement, service health, and day-to-day support across recruiter and coordinator workflows, while partnering closely with People Systems on issues that require system configuration, controls, or integration changes. This is an operations role focused on making recruiting workflows usable, well-supported, and scalable. You will help ensure support requests are routed well, documentation stays current, approvals move cleanly, recurring issues are surfaced early, and operational pain points turn into durable improvements. Your Responsibilities: - Owning recruiter facing intake and triage for operational support requests across recruiting workflows. - Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews. - Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication. - Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling. - Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems. - Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work. - Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability. - Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work. - Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls. We’re Seeking: - 5+ years of experience in recruiting operations, HR systems, people technology, or related roles. Hands-on experience administering an ATS (Ashby strongly preferred). - Strong understanding of recruiting workflows, offers, and hiring data. - Ability to balance detailed systems work with user support and enablement. - Strong communication and stakeholder partnership skills. - Comfort working in fast-moving, evolving environments. - Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency. Nice to Have: - Experience supporting global or multi-entity hiring. - Familiarity with compliance-sensitive or highly regulated workflows. - Experience creating training and documentation for operational teams. - Experience working with analytics or downstream HR systems. Workplace & Location This role is based in our Singapore office and we use a hybrid work model with three days in the office per week. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a condit