AI Success Engineer, Government

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious government & partner organizations to translate cutting edge AI into real business and mission impact for governments of all levels from Local, State, Federal, and International. We guide customers and users journey from the first time they try ChatGPT Enterprise, automate a workflow, develop and execute a new skill, and create their first agent to scaled enterprise adoption of ChatGPT, Codex, our API and other novel capabilities. Our work spans technical integration and enablement, workflow transformation, inspiring and upskilling AI literacy and confidence across the workforce, sustained program, product and new capability delivery. Most importantly, we help each member of our customer's workforce, their teams, programs and missions meet their total potential. Our government customers have vital missions, and we must meet them with game-changing technology. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role Governments work at a scale that is truly exponential on missions that are of critical importance to people, communities and nations. The AI Success Engineer role is the primary post-sales relationship for OpenAI’s most important customers. You are responsible for the end-to-end account management of critical Government and Partner customers. You will be helping Government Leaders/Partners appropriately and effectively use AI for their mission, while simultaneously investing in ensuring their people are AI-enabled and ready to advance positive outcomes that their constituents depend on them for. You will drive: the impact of our tools on their mission, account health and adoption, ensuring technical readiness, creating and executing on the deployment strategy, enabling, educating and training their workforce, identifying new use cases and upsell opportunities, and delivering measurable value to our customers with OpenAI’s ambitiously growing capabilities. This role blends technical depth, program and account management, customer advisory, training and enablement and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the ways OpenAI tools can make a difference to the mission.. You drive our customers’ success and journey in an AI age. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer use and value from our tools, guiding strategic use cases that get to production, and helping customers demonstrate tangible business and mission impact. You will bring key product feedback and insights to our product teams to ensure our capabilities continue to advance our customers' mission. In this role, you will: - Lead the relationship for post-sale customers and act as their trusted advisor on technical deployment, adoption, and value realization, this includes setting up, configuring and running API instances of our products. - Own customer success: account strategy & health; breadth, depth, velocity of adoption that drives mission impact, enablement and education; and ongoing technical deployment and success across your portfolio. - Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them. - Train, educate and enable ChatGPT users to drive adoption and value. - Create and show customers how to make custom GPT’s, Skills, Agents, Plugins, Connectors, Codex and use all of the features and capabilities of our tools. - Design and lead hands-on activities like workshops, hackathons, and training sessions across varied audiences, from executives to front-line staff. - Create content, playbooks, guides, reports, demos and other collateral to help customers understand and master the features of our tools. - Provide updates and product launches and feature roll-outs of new tool capabilities. - Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. - Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success. - Closely monitor, analyze and drive activation, DAU, WAU, MAU, ensure our tools are having a measurable impact on government missions. - Balance a blend of large and small customer accounts, providing each with the support that meets their needs. - Work with government technical teams to connect, configure, and deploy OpenAI technology from OSS, API, and Enterprise tools

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