Engineering Manager - Enterprise Solutions & Delivery

We are looking for a commercially aware and technically strong Engineering Manager to lead our Enterprise Solutions team, serving our Class A and Premium merchants. In this hands-on leadership role, you will manage the engineers who design, build, and deliver custom enterprise-grade services from bespoke themes to complex integrations, while acting as the bridge between technical delivery and high-level client management. You will own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping our largest partners achieve rapid time-to-value through a seamless “White Glove” technical experience. Key Responsibilities 1. Team Leadership & Delivery Management - People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture. - Resource Coordination: Coordinate “on-demand” technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements. - Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture. - Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions. 2. Enterprise Services & Custom Solutions Delivery - Technical Execution of Contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations. - SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction. - Merchant–Salla Liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team. 3. Enterprise Onboarding & Technical Implementation - Accelerated Time-to-Value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and “Go Live.” - Cross-Functional Coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines. - Dynamic Resource Allocation: Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts. 4. Scalable Customization & Market Adaptation - Customization Frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform. - Regional Enterprise Needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed. 5. Client Success & Pre-Sales Support - Consultative Selling Support: Partner with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts. - Retention through Quality: Ensure the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities. Requirements - Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients. - Technical Proficiency: Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. You must be able to speak the language of both engineers and business owners. - Delivery Management: Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts. - People Leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment. - Communication: Exceptional ability to manage client expectations and de-escalate critical technical situations.

Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients. Technical Proficiency: Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. Delivery Management: Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts. People Leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment. Communication: Exceptional ability to manage client expectations and de-escalate critical technical situations.

Lead and manage the Enterprise Solutions team delivering custom enterprise-grade services, including bespoke themes and complex integrations. Coordinate on-demand technical squads across engineering units to fulfill project requirements while maintaining delivery standards. Own the technical execution of premium contracts, including scoping, estimation, SLAs tracking, and ensuring profitable delivery. Act as senior technical liaison for premium accounts, translating business needs into actionable engineering tasks. Lead onboarding for Class A merchants, coordinating data migrations, ERP integrations, and store setups to minimize Go Live time. Serve as the bridge between merchants, internal engineering, and customer support to remove blockers and accelerate timelines. Develop customization frameworks enabling global brands to receive tailored solutions without technical debt, and support regional ERP integrations and data governance requirements. Support pre-sales with technical feasibility validation and scoping of potential service contracts. Focus on client success and retention by delivering high-quality technical delivery.