Operations Supervisor

About the role

Requirements

• - 2–3 years’ experience in operations, logistics, project management, consulting or another fast-paced environment
• - Secondary school certificate or equivalent
• - A valid UAE driving licence, or the ability to obtain one
• - Based in Dubai or willing to relocate
• - Eligible to work in the UAE or to obtain a UAE employment visa with Manna’s sponsorship
• - Fluent written and spoken English
• - A proactive problem-solver who is organised, hands-on and comfortable taking ownership
• - A strong communicator who works well across teams and keeps things moving
• - Able to complete any required pre-employment screening
• Even Better If You Have
• - A bachelor’s degree or equivalent in a relevant field
• - Experience in drone/UAS operations, aviation, robotics or another safety-critical technology
• - Experience supporting commercial delivery, BVLOS operations, flight operations, ground crews or drone maintenance
• - A GCAA/DCAA remote pilot licence or equivalent civil aviation authority qualification
• - Experience operating in the UAE, including working with local authorities, facilities or other operational stakeholders
• - Experience working in regulated operational environments
• - Leadership experience, with the ability to motivate teams and set clear expectations
• - A strong eye for safety, quality and operational excellence
• Most importantly: you’re someone who enjoys building, improving and getting things done. You’re comfortable wearing different hats, taking ownership and getting hands-on when needed, and you’re excited by the opportunity to help build a world-class drone delivery operation in Dubai.

Responsibilities

• Build, lead and manage Ground Operations Crews, including recruitment, onboarding and staffing requirements
• Oversee daily operations, ensuring they run safely, efficiently and to Manna’s operational standards
• Manage site performance and support the delivery of profitability and operational targets
• Manage staff rosters, annual leave, absence and day-to-day team requirements
• Oversee team training, assessments and ongoing development
• Manage performance, provide regular feedback and set clear expectations
• Track and manage inventory, equipment and consumables to ensure the operation has what it needs
• Maintain the operational records, logs and reports required under Manna’s UAE aviation authorisation, working closely with the Accountable Manager and Manna’s Flight Operations and Compliance teams
• Support the mobilisation of the Dubai base and future sites, including equipment acceptance, site readiness and coordination with suppliers and contractors
• Act as Manna’s operational point of contact for site landlords, merchants and neighbouring occupiers
• Supervise and chaperone visitors, including regulators, partners and media, ensuring site protocols are followed
• Coordinate across departments and escalate operational issues to the appropriate teams
• Implement operational changes and process improvements in line with Manna’s change management processes
• Work closely with teams across Manna to support the successful launch and growth of our UAE operations

Skills

• Operations management
• Logistics
• Project management
• Staff recruitment and onboarding
• Team leadership
• Inventory and equipment management
• Performance management
• Regulatory compliance
• Operational planning
• Change management
• English communication
• Vendor and supplier coordination
• Ground operations
• Safety compliance