Integration Specialist

About the role

Requirements

• Key Responsibilities
• • Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• • Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• • Coordinate incident resolution with application, database, network, security and external integration teams.
• • Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• • Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• • Support secure API and integration practices, logging, traceability and access controls.
• • Identify changes that require development or new integration scope and route them through formal approval.
• • Provide evidence and technical input for root-cause analysis and service reporting. Internal
• • Minimum 5 years of enterprise integration and middleware support experience.
• • Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
• • Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
• • Practical troubleshooting experience across distributed application environments.
• • Ability to maintain accurate technical specifications and interface documentation. Preferred Profile
• • Previous experience with UAE government integrations and shared digital services.
• • Working knowledge of TDRA, government service bus or related federal integration processes.
• • Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution
• • Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
• • Interface documentation and dependencies remain current.
• • Production changes follow approved security and change-management controls.

Responsibilities

• Key Responsibilities
• • Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• • Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• • Coordinate incident resolution with application, database, network, security and external integration teams.
• • Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• • Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• • Support secure API and integration practices, logging, traceability and access controls.
• • Identify changes that require development or new integration scope and route them through formal approval.
• • Provide evidence and technical input for root-cause analysis and service reporting.
• Internal
• • Minimum 5 years of enterprise integration and middleware support experience.
• • Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
• • Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
• • Practical troubleshooting experience across distributed application environments.
• • Ability to maintain accurate technical specifications and interface documentation.
• Preferred Profile
• • Previous experience with UAE government integrations and shared digital services.
• • Working knowledge of TDRA, government service bus or related federal integration processes.
• • Experience supporting API gateways and secure inter-entity connectivity.
• Expected Contribution
• • Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
• • Interface documentation and dependencies remain current.
• • Production changes follow approved security and change-management controls.

Skills

• MuleSoft
• Boomi
• REST APIs
• SOAP APIs
• JSON
• XML
• Authentication
• Certificates
• Integration monitoring
• API gateway
• incident management
• troubleshooting
• interface documentation
• knowledge of middleware platforms
• distributed applications