Social Media Manager: Education & Adoption

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems. The social team helps bring OpenAI’s work to people around the world, translating complex ideas into clear, accessible, and timely content and stories across platforms. The team supports OpenAI’s mission by helping people understand how to use AI in practical, meaningful ways, while clearly and authentically communicating our technology, values, and approach to safely building powerful AI. About the Role Do you want to be one of the people behind the @ChatGPT handle on Linkedin? We’re looking for a smart and accomplished Social Media Manager (IC) to drive and manage long-tail evergreen educational social content primarily around OpenAI products on Linkedin and YouTube from the @ChatGPT and @OpenAI accounts. This role sits at the intersection of AI, education, product storytelling, and social media. You'll help shape how people around the world understand and adopt one of the fastest-growing technologies in history. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week. In this role, you will - Work closely with cross-functional teams to brief and create evergreen content related to OpenAI products like ChatGPT and Codex - Craft and execute social strategy and content to encourage and sustain product adoption - Partner with product, marketing, and creative teams to develop educational social content that helps people understand and adopt OpenAI products. - Monitor and report on product usage trends and conversations across social - Balance the requests of many teams while ensuring content goes out accurately and on time - Synthesize and communicate complex topics in clear language tailored for different audiences You might thrive in this role if you - 7+ years of professional experience in social media management, preferably in technology or AI, with experience managing large brand accounts, and publishing real-time high-impact content at scale. - Proven success in developing and executing social media strategies that drive engagement and growth - Strong cross-functional, operational and organizational skills, capable of managing multiple projects, tight processes, and rigorous content tracking - A deep, hands-on love for ChatGPT, Codex, and OpenAI’s products, with the curiosity and conviction to use them every day while translating the benefits to others globally - Deep understanding of audience behavior across social platforms, especially LinkedIn, with experience tailoring content for a wide range of segments, from knowledge workers and industry professionals to students, early graduates, and younger digital-native audiences. - Exceptional writing and communication skills with the ability to synthesize complex topics into clear, concise content for diverse audiences. - A creative and highly practical approach to prompting, capable of designing prompts that are engaging, useful, and showcase the real-world value of OpenAI products. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential,

7+ years of professional experience in social media management, preferably in technology or AI, with experience managing large brand accounts, and publishing real-time high-impact content at scale. Proven success in developing and executing social media strategies that drive engagement and growth. Strong cross-functional, operational and organizational skills, capable of managing multiple projects, tight processes, and rigorous content tracking. A deep, hands-on love for ChatGPT, Codex, and OpenAI’s products, with the curiosity and conviction to use them every day while translating the benefits to others globally. Deep understanding of audience behavior across social platforms, especially LinkedIn, with experience tailoring content for a wide range of segments, from knowledge workers and industry professionals to students, early graduates, and younger digital-native audiences. Exceptional writing and communication skills with the ability to synthesize complex topics into clear, concise content for diverse audiences. A creative and highly practical approach to prompting, capable of designing prompts that are engaging, useful, and showcase the real-world value of OpenAI products.

Work closely with cross-functional teams to brief and create evergreen content related to OpenAI products like ChatGPT and Codex. Craft and execute social strategy and content to encourage and sustain product adoption. Partner with product, marketing, and creative teams to develop educational social content that helps people understand and adopt OpenAI products. Monitor and report on product usage trends and conversations across social. Balance the requests of many teams while ensuring content goes out accurately and on time. Synthesize and communicate complex topics in clear language tailored for different audiences.