Customer Care Representative I

Customer Care Representative I | Dubai, UAE The Company Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website – www.almarai.com. An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. The Role: To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. To be successful in this role, you must have the following: • Diploma, preferably in relevant stream (English, Marketing). • 1. 2 years’ experience in in similar/ relevant business. Experience of office administration and working with the general public. • Spoken English & Arabic. • Competencies such as; Demonstrate a confident, empathetic approach to investigation, negotiation and counselling by telephone. Customer care and communication skills. Able to persuade people. Assertiveness. Honest. Loyal. Good numerate and analytical Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc. This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.

Diploma, preferably in relevant stream (English, Marketing). 1-2 years’ experience in similar/relevant business. Experience of office administration and working with the general public. Spoken English & Arabic.

Answer phones, reply by emails, respond to customer questions, and assist with customer issues. Promote professional service and communicate service expectations within the company. Demonstrate customer care and communication skills; investigate, negotiate and counsel by telephone; be confident, empathetic, honest, loyal, and numerate.