E-Business Executive - Partnerships & Customer Retention Job Details

E-Business Executive - Partnerships & Customer Retention Job Details | Careers Skip to main content Log In ABOUT Life at Air Arabia Grow at Air Arabia Meet Our People CAREERS Pilot Cabin Crew Engineering & Maintenance Flight & Ground Operations Commercial & Corporate UAE Nationals Log In ABOUT Life at Air Arabia Grow at Air Arabia Meet Our People CAREERS Pilot Cabin Crew Engineering & Maintenance Flight & Ground Operations Commercial & Corporate UAE Nationals Home More About Us Search Jobs Log In Search by Keyword Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start apply with LinkedIn Apply Now Start Please wait... E-Business Executive - Partnerships & Customer Retention Date: 29 Sept 2026 E-Business Executive - Partnerships & Customer Retention Company: Corporate & Commercial Job Purpose To support the growth of Air Arabia’s direct online business by developing customer acquisition partnerships, managing retention initiatives and ensuring effective execution of related campaigns. Supports the use of AI and automation to improve campaign performance, operational efficiency and customer engagement across E-Business activities. Key Result Responsibilities Uses customer, booking and campaign data to identify acquisition and retention opportunities, customer segments and suitable offer mechanics. Identifies and supports partnerships with banks, card schemes, payment partners, corporate partners and Closed User Groups (CUGs) across Air Arabia markets, while maintaining relationships with existing and potential partners. Prepares partnership proposals and campaign details for review and approval. Identifies retention opportunities across the customer lifecycle and plans initiatives such as win-back vouchers, repeat-booking offers and other targeted promotions aimed at encouraging customers to book again. Coordinates the setup, testing and launch of approved acquisition and retention campaigns. Key Result Responsibilities - Continued Monitors live campaigns to confirm discounts, vouchers and eligibility rules are working as approved, and highlights misuse, incorrect application or other irregularities. Completes post-campaign activities and support for invoicing of partner-funded campaigns. Maintains acquisition and retention reporting. Supports the identification and implementation of AI and automation opportunities to improve acquisition, retention, campaign effectiveness and operational efficiency. Supports other E-Business activities as required, including promotional campaigns, web updates, testing and other team priorities. Qualifications (Academic, training, languages) Bachelor’s degree in Business Administration, Marketing, Digital Marketing, E-Commerce or equivalent. Strong campaign and project coordination skills, with the ability to manage multiple partnerships and campaigns simultaneously. Good commercial, analytical and negotiation skills. Strong attention to detail and accuracy. Strong written and verbal communication skills. Strong problem-solving and follow-up skills. Proficiency in Excel and PowerPoint. Familiarity with CRM, voucher management, digital analytics or e-commerce systems is an advantage. Fluent in English; additional languages are an advantage. Comfortable using AI and automation tools. Work Experience 1–3 years of relevant experience in partnerships, e-commerce, digital marketing, or customer acquisition and retention campaigns. Experience in the aviation, travel, banking or e-commerce sectors is an advantage. Apply now » Apply now Start apply with LinkedIn Apply Now Start Please wait... Find similar jobs: Copyright 2025 © Air Arabia PJSC Privacy Policy Cookie Policy Recruitment Fraud

Bachelor’s degree in Business Administration, Marketing, Digital Marketing, E-Commerce or equivalent. Strong campaign and project coordination skills, with the ability to manage multiple partnerships and campaigns simultaneously. Good commercial, analytical and negotiation skills. Strong attention to detail and accuracy. Strong written and verbal communication skills. Strong problem-solving and follow-up skills. Proficiency in Excel and PowerPoint. Familiarity with CRM, voucher management, digital analytics or e-commerce systems is an advantage. Fluent in English; additional languages are an advantage. Comfortable using AI and automation tools. Work Experience 1–3 years of relevant experience in partnerships, e-commerce, digital marketing, or customer acquisition and retention campaigns.

To support the growth of Air Arabia’s direct online business by developing customer acquisition partnerships, managing retention initiatives and ensuring effective execution of related campaigns. Supports the use of AI and automation to improve campaign performance, operational efficiency and customer engagement across E-Business activities. Uses customer, booking and campaign data to identify acquisition and retention opportunities, customer segments and suitable offer mechanics. Identifies and supports partnerships with banks, card schemes, payment partners, corporate partners and Closed User Groups (CUGs) across Air Arabia markets, while maintaining relationships with existing and potential partners. Prepares partnership proposals and campaign details for review and approval. Identifies retention opportunities across the customer lifecycle and plans initiatives such as win-back vouchers, repeat-booking offers and other targeted promotions aimed at encouraging customers to book again. Coordinates the setup, testing and launch of approved acquisition and retention campaigns. Monitors live campaigns to confirm discounts, vouchers and eligibility rules are working as approved, and highlights misuse, incorrect application or other irregularities. Completes post-campaign activities and support for invoicing of partner-funded campaigns. Maintains acquisition and retention reporting. Supports the identification and implementation of AI and automation opportunities to improve acquisition, retention, campaign effectiveness and operational efficiency. Supports other E-Business activities as required, including promotional campaigns, web updates, testing and other team priorities.